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Humana Consumer Experience, Sr. Strategist in Boston, Massachusetts

Description

We're not just a health insurance company: our diverse lines of business position us to serve millions of people with a wide range of needs, including seniors, military members, and self-employed individuals.

We have market-leading Medicare Advantage and Medicare Prescription drug businesses, while continuing to invest in a robust integrated care delivery model spanning Primary Care, Home Care, and Pharmacy. Humana is consistently recognized as a top place to work in healthcare, especially in areas of Diversity and Inclusion.

Responsibilities

Humana's Consumer Experience Strategy and Design team aims to deliver a personalized, seamless and easy healthcare experience for all our members. We break down traditional silos to design solutions based on how our members seek and receive care - this means teaming differently in a cross-functional manner, pioneering agile methodologies, and relentlessly focusing on the consumer experience.

As a Senior Strategy Advancement Professional, you will serve as a strategic partner to the Experience Strategy and Consumer Journey teams. You will be applying foundational business principles to value new opportunities and track in-flight initiatives, support report-outs to senior leadership, and move agile teams forward through in-market testing and implementation.

Duties & Responsibilities:

  • Partner with journey leaders to communicate strategic recommendations, progress of experience initiatives and operating roadmap for the CEO, C-Suite and Board of Directors

  • Partner with business partners to prioritize experience-related initiatives based on a balance set of business- and consumer-driven criteria

  • Own ad hoc strategic projects in support of journey work, including problem framing, quantitative analysis, and development of supporting communication to socialize findings

  • Assess opportunity size of new and inflight initiatives to inform investment and scaling decisions

  • Conduct research, including competitive intelligence and market research to inform competitive advantage and new opportunity areas to explore

Required Qualifications

  • Bachelor's degree with outstanding academic credentials, preferably with a quantitative focus

  • 2+ years prior experience in strategy, corporate development, business development, corporate strategic planning, investment banking, management consulting, finance, or related fields

  • Strong problem solving skills and the ability to perform complex qualitative and quantitative analysis with limited supervision

  • In addition, you are: highly collaborative, self-motivated, comfortable dealing with ambiguity, biased toward action. In addition, you have strong attention to detail, excellent verbal & written communication abilities, and robust experience with Microsoft Excel and PowerPoint

Additional information:

  • Start date flexible between now and end of January

  • Ideally reside in Central or Eastern time zone

For this job, associates are required to be fully COVID vaccinated or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.

If progressed to offer, you will be required to:

  • Provide proof of full vaccination or commit to testing protocols *OR  *

  • Provide proof of applicable exemption including any required supporting documentation

​​Medical, religious, state and remote-only work exemptions are available.

Scheduled Weekly Hours

40

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