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Microsoft Corporation Consulting Project Management Manager, Retail & Consumer Goods Service Line in Boston, Massachusetts

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. We are looking for individuals that will help us to achieve our mission.

The Industry Solutions group provides professional services that help Microsoft customers around the world get the best outcomes from their investments in the latest Microsoft cloud technologies. We focus on empowering customers on their digital journey, from envisioning new possibilities to delivering solutions that result in targeted business outcomes and a great customer experience.

The Industry Solutions Retail and Consumer Goods Service Line’s mission is to scale our ability to sell, solution, and deliver at pace for customers. We help to accelerate the digital transformation of traditional bricks and mortar retailers to become cutting-edge omnichannel businesses. We also help to accelerate the digital transformation of consumer goods companies from the traditional wholesale model to a true multi-channel DTC business. The key areas that we focus on for retailers are Know Your Customer, Empower Your Employees, Build Resilient Supply Chains, and the opportunity to Reimagine Retail. The key areas that we focus on for consumer goods are Know Your Customer, Connect Your Enterprise, Deliver Sustainable and Operational Excellence, and the opportunity to Accelerate Innovation.

We’re looking for an exceptional Consulting Project Management Manager to partner with stakeholders to optimize global retail and consumer goods industry solutions project delivery. The CPM (also known as Delivery Management Manager/DMM) is responsible for ensuring the project portfolio is proactively managed and executed effectively. The CPM will achieve this through Practice Management (encompassing business management practices such as planning, forecasting, governance and cost management), Delivery Management (focused on continuous improvement across delivery fundamentals, including portfolio optimization) and by leading a team of Consulting Project Management professionals, providing them with coaching, role readiness, career development and enrichment.

Responsibilities

People Management

  • Managers deliver success through empowerment and accountability by modeling, coaching, and caring.

  • Model - Live our culture; Embody our values; Practice our leadership principles.

  • Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.

  • Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

  • Relationship Development : Manages stakeholders, resolves escalated issues and understands customer strategies to oversee deliveries to expected customer outcomes and compliance standards. Champion customer feedback plans and serves on customer executive steering committees.

  • Presales and Contracting : Drives insights into pursuits, reviews deal structures ensuring expectations can be met. Reviews and approves contracts and changes.

  • Delivery Management : Drives the delivery lifecycle and resourcing strategies, overseeing the Consulting Project Managers execution of delivery against delivery excellence expectations, acting as a primary escalation point.

  • Portfolio Management: Acts as centralized management for project portfolios, reviews portfolio health, establishes operational processes and standards. Ensures methodologies, processes and quality standards are consistently implemented.

  • Monitoring and Controlling : Overall accountability for the quality of technical delivery and acts as primary escalation point to the Domain. Leads financial and quality rhythms of business across the portfolio, including delivery reviews and remediation plans with Consulting Project Managers.

  • Business Growth : Owns the financial health of the portfolio and identifies opportunities to accelerate delivery, prevent delays and maximize customer and business outcomes. Reviews new deals to quantify deliverability to customer outcomes.

  • Managerial and Leadership : Adheres to the Model, Coach, Care framework to attract, develop, and retain talent, delivers results through teamwork as One Microsoft, role models Microsoft values and commits to performance management.

Qualifications

Required/Minimum Qualifications

  • 6+ years of experience in consulting/professional services delivery, project management, or practice management

  • OR equivalent experience.

Additional or Preferred Qualifications

  • 8+ years of experience leading portfolio management, complex programs, or revenue-driven (e.g., $10 million +) programs

  • OR Bachelor's Degree in related field AND 6+ years of experience leading portfolio management, complex programs, or revenue-driven (e.g., $10 million +) programs

  • OR equivalent experience.

  • Project Management Professional (PMP) certification.

  • 2+ years of consulting, professional services, or related financial management experience (e.g., cost management, revenue forecasting).

  • Agile certification or Scrum Master certification.

  • Certification in relevant industry.

  • 3+ years of people management experience.

#INDSOL

The salary range for this role based in Colorado is from $131,900 to $197,500. At Microsoft certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work. US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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