Liberty Mutual Consultant or Assistant Director, Advanced Analytics - Global Retail Markets Claims in Boston, Massachusetts

  • Advance Your Career at Liberty Mutual Insurance - A Fortune 100 Company *

The Global Retail Markets Claims Strategy, Analytics, Product and Technology team is hiring for a Consultant or Assistant Director, Advanced Analytics to support our Auto Physical Damage (APD) line of business. This is a highly visible role within a team of high-performing analysts. She/he will work with business leaders with an overall goal of using analytics to drive enhancements to the Auto Physical Damage line of business that will improve profitability, drive expense reductions, and increase employee engagement and customer satisfaction.

In this role, she/he will be collaborating with various partners within the Field and Auto Physical Damage process improvement teams to identify analytical needs and determine timelines and deliverables.

  • Responsibilities: *

  • Gather data, conduct analysis, and develop recommendations that provide insight into business results, drive Claims process enhancements, and support the organization’s financial and strategic objectives.

  • Independently create queries and be able to gather data to answer complex questions and or business problems.

  • Conduct analysis, and develop recommendations that provide insight into business results, drive Claims process enhancements, and support the organization’s financial and strategic objectives.

  • Evaluate all APD performance metrics and trends on a continuous basis. Quantify the impact of and understand the movements of all trends and results.

  • Define new or non-traditional metrics to drive enhanced insights to the APD Field and/or Product teams.

  • Drive projects execution and implement a robust plan for measuring success.

  • Develop the reporting mechanisms necessary to effectively monitor the business.

  • Collaborate with internal partners to estimate and quantify the impacts of key initiatives.

  • Identify opportunities to enhance performance through the use of process simulation models. Partner with and influence process team to explore and evaluate process improvement opportunities.

  • Present analysis on a regular basis to Claims senior management team in a fashion that translates complex work into an easy to digest story with an appropriate level of detail.

  • Perform or coordinate special projects as requested.

Qualifications:

  • Bachelor's degree in business, economics, engineering or other quantitative field.

  • Master’s or PhD degree in Engineering, Mathematics, Statistics, Business Administration, Finance, or Economics preferred.

  • Strong verbal and written communication skills.

  • Approximately 5 years of related work experience.

  • Strong math, analytical, and problem-solving skills.

  • Proficient in Excel, PowerPoint, and SAS.

  • Knowledge of Power BI strongly preferred.

  • Must be able to solve complex business problems and present recommendations to senior management effectively.

  • Must have good planning, organizational, analytical, and decision-making skills.

  • Must be able to define, shape, and drive projects to completion while effectively collaborating with others with little supervision.

  • Proven ability to influence others

Benefits:

We value your hard work, integrity and commitment to positive change. In return for your service, it’s our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

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Overview:

At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

We’re dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.

Job: *Strategy & Planning

Title: Consultant or Assistant Director, Advanced Analytics - Global Retail Markets Claims

Location: MA-Boston

Requisition ID: 99411