Circles Concierge & Event Manager in Boston, Massachusetts
Who Is Circles:
Circles Concierge, a key component of Sodexo’s Quality of Life service offerings, specializes in designing and delivering Concierge & Personal Assistant services tailored to solve for a variety of business needs such as employee productivity, customer loyalty, resident satisfaction and patient experience. Our Concierge staff is dedicated to making the lives of our members easier and more fulfilling.
From planning large corporate outings to securing dining reservations to researching and booking travel, we cover it all. Circles is a global leader in concierge and personal assistance services, and we pride ourselves in delivery extraordinary service experiences for our members.
The Concierge & Events Manager will act as Circles’ key representative for a large commercial real estate campus comprised of office complexes and mixed-use property, supporting key tenants and our client. In this role, you will serve as a key member of Circles’ team, with a primary focus on planning and executing on key account initiatives to ensure that we provide outstanding service and support key tenants and our client.
This role is perfect for you if you are extroverted, love working with people, are organized, social media savvy, deadline driven, and have a passion for always exceeding customer expectations! On a typical day you will assist Office Managers, Facilities Leads and HR Managers in arranging catering, organizing company meetings, securing venue space, delivering onsite amenity services, planning and executing tenant social events, creating informational newsletters, updating property web sites and social media feeds, and much more! This is a full-time, salaried position and will require working a flexible schedule, including some nights and weekends to fulfill obligations.
Work with the property management team and the marketing coordinator to organize, create marketing materials (including advertising campaigns), and manage onsite events (Easter Bunny, Halloween, Holiday Stroll, Summer series etc.)
Create and manage recurring tenant newsletters, emails and digital communications
Maintain and update an Eligible Customer digital website that will provide information on Client Premises amenities, discounts, promotions, events and general program information
Help support and contribute to the social media account for the property
Work with onsite fitness center providers to promote services with tenants and coordinate lunch and learns
Arrange virtual classes for employees (flower arranging, golf lessons, painting, meditation, etc.)
Organize training events (speakers, venues, employee lunch and learns, etc.)
Manage car detailing, dry cleaning, grocery delivery programs, farm share delivery, take home dinners, etc.
Organize annual tenant appreciation event (in addition to monthly networking events)
Researching and arranging travel for senior managers (rental cars, hotels, restaurants, conference rooms, etc.)
Support, plan and help organize corporate catering (lunches, board meeting, events, etc.)
Support, plan and help organize corporate outings and events (buses, summer outings, team building, etc.)
Provide information service (electric car charging stations, bike share, scooters, public transportation, other area amenities)
Arrange flu clinics, blood drives
Provide notary service
Manage the discounts and corporate rates program for the property
The Ideal Candidate Must Possess the Following Attributes:
Confident and outgoing
Ability to build meaningful relationships
Identifies and communicates priorities
Calmly manages multiple tasks
Innovative and creative
Bachelor’s Degree strongly preferred
5+ years of hospitality, customer service or corporate event/marketing or related experience preferred
Demonstrates strong MS Office abilities including PowerPoint, Excel, and MS Word
Must be willing to work a flexible schedule, including some nights and weekends
Circles offers a competitive compensation package as well as full benefits including medical, dental, vision, 401k, short term and long term disability coverage, unlimited paid time off and 30 day sabbatical.