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Boston Health Care for the Homeless Program Communications Manager in Boston, Massachusetts

Who We Are:

Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 12,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 60 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Bilingual, Bicultural, LGBTQIA identifying, Black, Indigenous, and People of Color are encouraged to apply.

To learn more about working at BHCHP, watch our video Please Click Here ( .

Job Summary:

Boston Health Care for the Homeless Program’s (BHCHP) Communications team is seeking a highly motivated and experienced communications professional to help embrace the BHCHP mission and our role as a thought leader in the health care field for individuals and families experiencing homelessness in our community.

In this role, the Communications Manager will work with the Senior Director of Communications to manage and create multi-channeled communications to enhance awareness of BHCHP’s impact in the community and further strengthen support for BHCHP. The Communications Manager will also work closely with BHCHP’s Development team to identify priorities to achieve our fundraising goals.

Hours:  Full-time: 40-hours, Monday-Friday


  • Communications Management: Work with Senior Director of Communications to develop a strategy and timeline for annual communications. Manage projects and relationships with outside creative agencies, design firms, writers, video producers, photographers, and other professionals. Work with outside consultants on communications campaign messaging strategy and implement initiatives.

  • Content Production: Seek out and create engaging patient, staff and donor stories through interviews for a variety of marketing/fundraising materials and their timelines, including: constituency mailings, outside mail house mailings, bi-annual appeals, bi-annual newsletters, monthly e-newsletters and other email marketing, blog posts, stewardship letters)

  • Social Media: Develop and execute social media strategy in line with BHCHP’s voice, scheduling posts, and engaging with the community on Facebook, Twitter, LinkedIn, Instagram, YouTube, etc. Promote BHCHP’s work and events, design and run social media campaigns (such as Giving Tuesday). Use analytics to refine and improve social media content.

  • Website: Manage BHCHP’s website with outside web developer, create and update relevant content including press, new blog posts, events, fundraising pages, and other donor-facing needs. Analyze existing web content and suggest improvements.

  • Media: Manage press files and patient consent forms; brainstorm engaging stories with PR Coordinator. Implement multichannel strategies (including podcast and video content creation/editing) to engage various demographics in our work.  Manage photography shoots and manage photo database.

  • Emerging Leaders Board: Serve as Marketing staff liaison to BHCHP’s young professionals’ group, the Emerging Leaders advising them to publicize their volunteer work, social and educational events. Conduct Board recruitment and attend Board meetings.


  • Bachelor’s Degree and minimum of 2-3 years in communications and marketing or related experience

  • Familiarity with SEO, Google Analytics, social media management and analytics

  • Graphic design skills, including Adobe Creative Suite (InDesign, Photoshop, Lightroom, Illustrator), website development skills, photography and/or videography interest, a plus

  • Computer proficiency in Windows, Microsoft Office, Microsoft Outlook. Ability to learn new software quickly                                                                                                                            

  • Possess excellent project management, interpersonal, writing, and editing skills; capacity to manage multiple projects and deadlines

  • Commitment to the mission of BHCHP and to engaging others around it

    Compensation and Benefits:

  • The compensation starts at $60,000 annually and increases based on years of experience.

  • BHCHP full time employees are eligible for our competitive time off policy of 4 weeks’ vacation, health, dental and vision insurance, 403B retirement savings plan and employer retirement contribution, and pre-tax MBTA pass program with 40% discount. In addition, eligible employees will receive yearly increases, additional compensation of seven thousand five hundred dollars added to your base hiring rate for demonstrated bilingual proficiency and the opportunity to work with local hospitals and community health centers.


    Does this amazing opportunity interest you? Then we'd love to hear from you.

    As an Equal Opportunity Employer, BHCHP pledges not to discriminate against and encourages those from underrepresented and underserved backgrounds to apply, particularly Black, Indigenous, and People of Color (BIPOC), LGBTQIA identifying, first generation college students and adults without a college degree, Bilingual and Bicultural persons; and individuals from low economic backgrounds.

    Covid-19 Vaccination: For the protection of our workplace and patients, BHCHP requires all staff to be fully vaccinated against Covid-19. Proof of Covid-19 vaccination(s) is required for employment. All candidates offered employment will be given details about how to demonstrate receipt of vaccination.

Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.

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