Bank of America Communication Design Lead in Boston, Massachusetts

Job Description:

Communication Design Lead, Experience Design

At Bank of America, we’re guided by a common purpose: to help make financial lives better by connecting clients and communities to the resources they need to be successful. Bank of America’s Experience Design team includes interaction designers, graphic designers, researchers, strategic designers, design program managers, content strategists, design technologists and other creative professionals. The team is constantly iterating, solving problems, and working together to find ways all our digital platforms can empower customers to reach their financial goals in more customized, intuitive, innovative, engaging, secure, and time-saving ways.

As a Communication Design Lead you will

Collaborate with teams to bring stories, products, services, and experiences to life. You will be a storyteller and problem solver, designing presentations that thoughtfully and powerfully communicate a message—working with leadership to visualize ideas and abstract concepts. You will be responsible for communicating the vision and thought leadership of the organization both internally and externally through engaging presentations. You will also spearhead a design system for the Experience Design organization, including templates and materials for presentations, design artifacts, and design thinking workshops. You’ll need strong strategy and design chops, with the ability to balance multiple priorities and work with minimal guidance.

  • Partner with the Experience Design leadership team on design and execution of executive presentations

  • Know how to turn an idea into a clear, visually compelling story via multiple assets (presentation design, graphic design, animation/video, etc.)

  • Offer fresh, creative ideas and clever approaches to visual storytelling, while balancing the ability to complete great work on time

  • Lead the storytelling and create compelling visual narratives of our work, clearly communicating user stories and our strategic solutions

  • Translate complex ideas and concepts into easy-to-understand, compelling visuals, human centered designs, and stories. Bring ideas to life that inspire, engage and motivate our design teams, our partners, and customers.

  • Proactively spot opportunities to up level the narrative and/or visuals, and jump in to get your hands dirty to make it happen

  • Design and maintain a visual system that will scale across all of our design artifacts and templates

  • Make sense of complex org. charts, business flows and data via information and data visualization design

  • Be an advocate for exceptional visual design

  • Help partners empathize with customers by creating deliverables that tell a compelling story

  • Consult and provide guidance on visual storytelling approach

  • Work across teams to ensure a consistent narrative and visual system for Experience Design initiatives

You’re a person who (required skills)

  • 10+ years of relevant work experience on a design team, either as part of an agency or an in-house product-oriented team

  • Bachelor’s degree in graphic design, communications design, or an equivalent degree

  • Expert working knowledge of Keynote, PowerPoint, Adobe CS (Photoshop, Illustrator, InDesign), Sketch

  • Strong portfolio that demonstrates problem solving skills, attention to detail, and a diverse set of successful design solutions

  • A strong demonstrable foundation in strong information and visualization, typography, composition, color theory, and a passion for visual design across a breadth of media

  • Ability to tackle a diverse and complex set of design challenges and recognize patterns to helpdevelop creative andstrategic solutions

  • A gifted storyteller who can balance design and aesthetics with business goals

  • Experience in visually communicating an abstract idea or concept

  • Strategic thinking and the ability to explain the rationale behind your design decisions

  • You are a clear communicator and you demonstrate a point of view with an ability to talk about your work

  • Active listener and patient partner. You’re someone who can hear and understand feedback easily, and turn it into a well-crafted final product

And you are a person who:

  • Is an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus onachievingresults

  • Collaborates effectively to get things done, building and nurturing strong relationships

  • Is exceptional at problem-solving, issue resolution. and time management

  • Has an exceptional attention to detail, with an eye for visual consistency

  • Demonstrates strong listening, communication and presentation skills

  • Is a continuous learner who adapts quickly and positively to change

  • Embraces the opportunity to work side by side with other designers and partners in a studio context (not remote)

  • Is available to travel up to 20% of time, and is able to work weekends and/or extended hours as needed

You’ll be better prepared if you have (desired skills)

  • Strong knowledge of user interface and experience design

  • Broad experience in design strategy and storytelling

  • Well-defined skill set in illustration and/or photography

  • Video/motion experience

  • Prototyping

  • Data Visualization

  • Design Thinking

We’re a culture that

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.

  • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world.

  • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.

  • Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs.

  • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.

Enterprise Job Description:

XD Principal is responsible for research, design, prototyping, or producing digital experiences. Works with product, marketing, LOBs, technology, and other organizations. Functional responsibilities may include primary and secondary research or information architecture, interaction, visual, editorial, motion and other design work or prototyping and implementing design tools or coordinating, producing, and managing XD-related work.

XD Principals lead ideation, innovation, XD target state systems, strategic initiatives, and new high-level solutions.

Typically has 10+ years of XD experience.

Reports to XD Manager, XD Director, or XD Executive.

Bank of America will consider for employment qualified applicants with criminal histories consistent with San Francisco ordinance 17-14 and federal law applicable to Bank of America.

Posting Date : 11/27/2018

Location :

San Francisco, CA, 315 MONTGOMERY ST (CA5704),

Boston, MA, 100 FEDERAL ST (MA5100),


  • United States

Travel : Yes, 15% of the time

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

Assistance for Applicants with Disabilities

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at .

Diversity & Inclusion

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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