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CBRE Client Services Coordinator in Boston, Massachusetts

Client Services Coordinator

Job ID

37147

Posted

20-Dec-2021

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Capital Markets

Location(s)

Boston - Massachusetts - United States of America

JOB SUMMARY

Provides crucial administrative functions and marketing support that directly impacts a high-level sales team by successfully achieving business objectives. Upholds CBRE’s World Class Service within each interaction and support function including but not limited to brokerage administrative services, supporting marketing initiatives, and managing corporate processes. Coordinates the distribution of internal and external marketing information.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales administration deliverables includes a wide level of complexity (i.e. project tracking, editing, proofing and producing marketing materials and templates, distributing correspondence, preparing and maintaining databases, etc.).

Creates and maintains a marketing template library of company-sanctioned marketing materials that may include maps, advertisements, demographic reports, and executive summary brochures for in-house and client presentations.

Maintains CBRE brand, product, office and client messaging and consistency by applying templates to produce marketing materials including flyers, proposals, tour books, maps, floor plans and qualification packages.

Creates standard listing and commission agreements; coordinates non-standard listing creation, requests and approvals with sales/client facing professional(s) and legal department(s); in coordination with other departments, maintains and tracks listings and commission agreements.

Generates standard and ad hoc reports as required and assist with website updates (as needed).

Assists with project tracking by updating project logs, task lists, preparing project status reports.

Coordinates complex on/offsite meetings and conferences. May schedule appointments, keep calendars and arrange travel itineraries and meeting room reservations.

Updates and maintains various information databases. Generates standard and ad hoc reports as required and assist with website updates (as needed).

Tracks, collates and maintains inventory of marketing materials.

Other duties may be assigned

SUPERVISORY RESPONSIBILITIES

No formal supervisory responsibilities in this position.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

Associate's degree (A.A.) or equivalent from 2-year college required. 3 years experience providing administrative support to multiple or team of professionals; ability to determine and respond to conflicting priorities preferred. 2 years experience in the Real Estate industry preferred.

CERTIFICATES and/or LICENSES

None.

COMMUNICATION SKILLS

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, coworkers and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

FINANCIAL KNOWLEDGE

Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts and/or commissions. Conducts basic financial analysis. Ability to abstract a lease.

REASONING ABILITY

Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.

OTHER SKILLS and ABILITIES

Advanced skills with Microsoft Office Suite, internet research and web publishing skills. Ability to manipulate basic templates in Power Point and/or InDesigned preferred. Strong marketing knowledge needed.

SCOPE OF RESPONSIBILITY

Decisions made with thorough knowledge of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause negative impact to internal and external clients.

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

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