Job Information
Oracle Client Partner, Account Management and Agency Services in Boston, Massachusetts
Job Description
The Client Partner, Account Management & Agency Services will report directly to the VP of CX Marketing Consulting. S/he will be responsible for managing a list of clients in a highly entrepreneurial manner, focusing on retention, renewal and growth of the business, and exceeding client expectations.
To be a successful Client Partner, you should be well organized with solid leadership and managerial skills. It is essential to see and address complexity, always looking for ways to simplify processes and systems. You should be motivational, an inspirational leader, an excellent public speaker, confident, and goal-oriented. You should also have a passion for client facing responsibilities and client satisfaction.
Responsibilities
Key Responsibilities:
Accountability for customer satisfaction and error-free delivery of all Oracle Management Cloud (OMC) services customers.
Managing the talent for OMC Account management. Specifically, the skills and talent to be developed and how to utilize these skills on projects to create client success.
Ensure that client solutions are delivered as planned, meet client expectations, and achieve the financial commitments to Oracle.
Provide thought leadership and inspiration to the team to retain top talent and create a high-performing organization.
The Client Partner must balance managing an account with active business development/growth i.e., identifying, pursuing and delivering solutions for each client in their portfolio.
The Client Partner will be measured on the following metrics (to be set as part of FY planning):
Individual Metrics:
Individual account(s) contribution
Individual leadership contribution
Business Metrics:
Revenue Growth
Bookings Growth
Margin Growth
Client Satisfaction
ARR influence
Certification of resources
Employee voluntary attrition
Business metric compliance i.e., contract, process, etc.
Measure, analyze, track and report business, process and quality metrics to achieve targets.
Develop professional executive-level relationships as required working with internal stakeholders and clients.
Year One Critical Success Factors
Develop solid and collaborative relationships with Engineering, Sales, Marketing, Services, Support, and other internal functions.
Staying “in the market” and remaining relevant to clients, specific to Oracle and OMC; representing NA Application Consulting at events.
Continuously monitor the marketplace and be recognized as a marketing thought leader.
Monitor and contribute recommendations/innovations to increase project delivery predictability while reducing project delivery costs.
Connecting with our people, developing an engaged consulting organization committed to our vision and goals.
Preferred Skills and Experience
This Client Partner will have experience in consulting services, preferably in marketing software application services and delivery. Ideally, s/he will be someone who instinctively analyzes experiences to determine how to make them better.
More specifically, s/he will have the experience described below:
You will be the day-to-day contact for our client contact responsible for ensuring work is completed including projects, campaigns, and creative
Know and understand your client’s business intimately and be an effective spokesperson for the client representing their point of view and concerns
Lead projects and ensure that all internal parties are updated appropriately and in a timely fashion
Be held accountable to managing deadlines, approvals, and business requirements are met
Conduct status calls, send follow-up notes, and provide status reports on a daily and/or weekly basis
Understand your client’s business and work to identify sales opportunities within existing accounts
QA of all campaigns prior to client review ensuring that they were built to spec
Ensuring all client communication is succinct, accurate, and on time
Maintaining an excellent relationship with peers and peer groups internally
Maintain an in-depth knowledge of our SaaS platforms so you can support clients, know the right questions to ask, and answer questions
Gather business requirements, identify needs and scope programs to ensure quality programs exceed client's expectations and industry standards.
Analyze key email performance indicators and identify opportunities for optimizing results.
Weekly and daily reporting
Leadership Competencies
Performance, drive, and execution —Holds self and others accountable. Creates and instills a performance-driven, results-orientation culture based on data and facts. Takes full accountability for the achievement of targets & goals.
Collaboration —Fosters collaboration with support teams and peers. Facilitates consensus among stakeholders on critical issues. Drives a positive and effective culture throughout the team. Instills a sense of common purpose, joint mission, and mutual responsibility to create and support team objectives and outcomes.
Communicating for impact —Ensures clarity within the team on goals and objectives. Builds confidence and inspires support through a convincing presence and presentation style.
Inspirational leadership —Establishes and models authentic leadership across internal teams and externally with clients. Builds internal and external reputation as a trusted business leader. Inspires and empowers others toward the achievement of team goals. Employs and develops the right talent at every level of the team.
Competitive edge —Anticipates changes in customer expectations and needs; takes advantage of opportunities to shape and reshape client expectations. Builds long-term business value with clients.
Change agility —Initiates change initiatives anticipating a changing environment. Guides the team to remain flexible in a changing, competitive environment. Fosters creativity measured risk-taking and logical thinking in others
Mastering complexity —Makes decisions about client needs and resource planning to grow client business sustainably. Maintains an environment that supports cross-functional analysis of problems and solutions. Creates an environment of personal accountability and ownership for problem-solving.
Education
A Bachelor’s degree is preferred. An advanced degree is a plus.
Additional Information (For USA roles only)
As part of Oracle's US employment process, candidates must complete a background check before an offer is extended. These background checks include:
Prior employment verification.
Education verification.
Social security trace.
Criminal background check.
Motor vehicle records (where required for position).
Oracle is an equal opportunities employer.
About Oracle
For over four decades, Oracle has delivered innovation upon which entire industries have been built. From transforming healthcare to advancing scientific research, our work at Oracle is not only transforming the business world—it’s defending governments, powering nonprofits, and giving billions of people the tools they need to outpace change.
Scale
US$42B in revenue FY2022
430,000 customers in 175 countries
More than US$64B in R&D since FY2012
US$110B+ spent on more than 150 acquisitions
20,000 partners across the globe
170,000 employees
15,000 customer support and service specialists, speaking 29 languages
20,000 implementation consultants
Innovation
World’s first and only autonomous database
Industry’s broadest and deepest suite of cloud applications
More than 18,900 patents worldwide
48,000 developers and engineers
5 million registered members of Oracle’s customer and developer communities
469 independent user communities in 97 countries representing more than 1 million members
Social Impact
US$20+ million donated to support 7,000+ nonprofits through grants, sponsorships, and the workplace in 62 countries
47% decrease in total emissions since 2020
9,430 Oracle Volunteers donated 52,486 hours to complete 831 projects for 461 organizations in 42 countries
Oracle employees donated 4,661 hours to coach 455 students through 17 Oracle Education Foundation classes on technology and design thinking
Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the United States only
Hiring Range: from $154,800 to $338,600 per annum. May be eligible for bonus, equity, and compensation deferral.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
About Us
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
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