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Citizens Channel Communication Copywriter (Collection & Recovery) in Boston, Massachusetts


Do you have a passion for developing creative communications to drive customer engagement? Are you looking for the autonomy and support to deliver strategies that improve customer experience and company value? If so, consider joining Citizens Bank and driving the Collection & Recovery Channel Communication Copywriter function for our organization.

As the Collection & Recovery Copywriter, you will be responsible for creating clear and engaging communication for our email, text, and direct mail campaigns. You will also be responsible for updating and maintaining existing template to reflect the company’s voice and customized to the target audience. Working closely with Collections Leadership and Vendor Management, you will evolve outreach and strategies with the objective of increasing customer response and positively impacting the bottom line.

You will work independently across a multifunctional team to identify and prioritize new business initiatives to continue to evolve with the portfolio and marketplace. This position requires you to identify new opportunities and become a subject matter expert, advising our businesses partners, on effective ways to improve loss performance, lower expenses, implement best practices, all of which, align to our Citizens Bank brand.

To be a successful Collection & Recovery Copywriter, you will also:

  • Collaborate with Product Owners and Vendor Managers to identify new opportunities and promote the strategic vision

  • Writes clear, concise, and compelling copy to embody the voice of the brand and drive customer engagement

  • Plans, prioritizes, and organizes high volume of work and coordinates with Development teams to meet deadlines

  • Proofread and self-edit to deliver work that is accurate and achieves standards of creative excellence and technical quality


  • 3 -5 years of experience in creative writing or copywriting

  • Strong presentation, influencing and negotiation skills

  • Strong organization and project management skills and the ability to partner with various

    internal stakeholders

  • Ability to connect and effectively communicate with people of all levels and functions

  • Able to thrive and prioritize in a constantly changing environment

  • Bachelor’s degree from a 4-year college or university preferred

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.