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Verint Systems, Inc. Category Manager Strategic SW and SaaS in Boston, Massachusetts

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at

Overview of Job Function

The Category Manager will be responsible for the procurement of goods and services, sourcing, negotiating and contract management for Strategic SW, SaaS and vendor management in this area. This includes leading cross functional teams to determine and execute the category sourcing strategy, requirements, vendors candidates and supplier selection. The Category Manager will be responsible for the supplier relationships and ensuring compliance of vendor engagements in accordance with the company’s procurement policies and procedures.

Principal Duties and Essential Responsibilities

  • Lead and coordinate assigned categories and accountable for targets aligned with procurement objectives

  • Demonstrate cross functional leadership, working closely with teams to identify opportunities, aggregate spend, standardize technology, software and services as required to leverage purchasing power and achieve results

  • Use current spend information/data and business knowledge to identify sourcing projects for individual subcategories and develop an overall cost reduction plan.

  • Communicate, execute and implement category initiatives

  • Lead complex, strategic sourcing projects and obtain cost savings through supplier negotiations, event driven activities and alternate sourcing

  • Monitor current category market conditions to identify potential supply challenges and develop supply continuity plan

  • Manage all vendors as required including key suppliers with global and/or critical contracts

  • Respond and resolve issues around the contract, technical and operational support and invoicing

  • Establish global collaboration and proper alignment with cross functional teams and stakeholders

  • Responsible for interfacing with stakeholders to improve decisions regarding budgeting, forecasting, sourcing, compliance, quality and contracting

  • Bring strategic thinking to spend categories to support execution of business transformation strategies

  • Build and maintain positive business relationships with suppliers and stakeholders yielding effective partnerships

  • Initiate and lead supplier business reviews that address performance, technology, roadmaps, business growth strategies and supply market changes

  • Ensure all procurement projects and activities are following the Global Procurement policy and procedures.

    Minimum Requirements

  • Bachelor’s Degree in Business, Supply Chain, Finance, Technology or related field required or equivalent work experience.

  • Five or more years’ experience in strategic sourcing of SW and SaaS and managing category spend with delivered results and evidence of increases in scope and level of responsibility.

  • Demonstrated effectiveness in sourcing complex IT categories, managing software development and category spend.

  • Experience in sourcing Software, SaaS and strong knowledge of software license and SaaS terms.

  • Strong technical understanding of the organizational software needs.

  • Demonstrated expertise with all elements of a structured strategic sourcing process.

  • Very strong stakeholder and supplier relationship management skills.

  • Experience interacting with all levels of the organization, consistent record of effective and productive senior management level interactions.

  • Excellent knowledge of procurement sourcing process and category strategy development.

  • Strong interpersonal skills, ability to communicate both verbal and written and engage at all levels within the organization.

  • Ability to start and finish tasks with minimal management oversight and maintain a positive attitude throughout typical work-related challenges.

  • Highly organized with excellent time management skills and the flexibility to handle multiple projects.

  • Proven experience in interpreting and executing complex legal agreements and service schedules annually and utilizing a network of IT supplier contacts that can be leveraged in such negotiations.

  • Proficient in MS Office Suite.

  • Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.


    As an equal opportunity employer, Verint Systems, Inc. prides itself in providing employees with a work environment in which all individuals are treated with respect and dignity. This means we are committed to providing equal opportunity to all qualified employees and applicants for employment without regard to one’s race, color, religion, national origin, age, sex (including pregnancy, sex stereotyping, gender identity, gender expression, or transgender status), disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, Veteran status, political affiliation or any other classification or characteristic protected by applicable federal, state or local laws. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.