EY Business Technology Leader, Senior Services Manager in Boston, Massachusetts

Business Technology Leader, Senior Services Manager


Requisition # BOS0033M

Post Date Jul 13, 2018


Position Summary:

As part of our Americas Tax Technology Group (ATTG) you will be part of a technology organization that develops and maintains innovative solutions for our client-serving Tax professionals. ATTG professionals will partner with our Tax professionals to develop supporting technology such as digital/mobile tools to improve internal operations, application of Robotics Process Automation (RPA) to collect financial data, development of advanced financial dashboards, visualization, analytics, and reports.

The Business Technology Leader role is in the Technology Enablement pillar. The main function of this pillar is to serve as the primary interface between the tax business leadership and IT.

Essential Functions of the Job:

  • Responsible for the strategic direction, definition, and business value of the technology tools used by the U.S. tax practice in a particular sub-service line (SSL) to enable the firm’s professionals to efficiently and effectively provide the services that generate revenue and build relationships with clients

  • Development of an integrated business plan to ensure its customers derive optimal value out of their portfolio of existing applications and new investments will be an expected outcome of the strategic definition

  • Interacts closely with sub-service line leaders, Americas Tax Technology Group (ATTG) colleagues, EY Global IT, and front line Tax professionals to understand the competing needs of the practice; balance priorities; set expectations at all levels of the practice; and achieve the agreed-upon results

  • Assist the practice in market pursuits and in the sales process, by presenting our technology capabilities to prospects and clients during proposal opportunities

  • Participate in the governance of technology solutions to ensure business value and define the business objectives and benefits of technology in a way that is quantitative and measurable

  • Collaborate with the business on addressing challenges that could be addressed through technology, developing creative solutions that are aligned with firm standards around technology and IT security

  • Provide high level direction to team on service line’s overall strategic needs; provide guidance and direction as needed

  • Responsible for the development of a business driven application strategy and roadmap

  • Maintain an awareness of emerging technologies and integrate these into technology discussions and decision-making

  • Influence and contribute to build vs buy decisions when formulating solutions to new challenges

  • Balance competing priorities and scarce resources among projects occurring simultaneously. Prioritize if resource constraints are present

  • Monitor the overall portfolio budget, manage the scope of projects for the portfolio, and report all portfolio budget variances in a timely manner

  • Focus on cost/benefit analysis to provide guidance to service line leadership and tool executive sponsors on the most appropriate ways to handle tool operational issues

  • Develop knowledge of policy restrictions on use of technology. These are driven by Global Information Security, Quality & Risk Management, and General Counsel’s Office

  • Direct the teaming with all facets of ATTG, Tax, and Global IT whom perform the technical aspects of a technology project to ensure work is handed-off and with minimum of surprises

  • Act as escalation point with reporting obligations to leadership

Analytical/Decision Making Responsibilities:

  • Provides guidance and thought leadership to leadership

  • Ability to identify, prioritize and weigh different options, balancing business, cost and technology priorities to determine a best solution

  • Applies strong strategic skills to develop long-term vision and translate it into actionable roadmaps

Knowledge and Skills Requirements:

  • Experienced in leading and motivating a virtual team of technology and product management specialists

  • Demonstrated skill and experience in managing complex project involving business, financial and technical risk

  • Strong verbal and written communication skills with the ability to communicate intricate issues in a simple but accurate manner

  • Ability to build collaborative relationships with senior tax and IT leaders

  • Ability to handle multiple competing priorities

  • Solution-orientated approach with the ability to develop and recommend best solution options in tight time frames

  • Experience and ability to evaluate the fit of potential tools licenses from third party vendors

Supervision Responsibilities:

  • Lead multi-disciplined teams of other senior-level people

  • Responsible for the success of a business function and/or business relationship

  • Sets direction for their business function and/or business relationship

  • Significant experience leading and motivating teams

  • Demonstrated skills and experience in managing complex projects involving business, financial, and technical risk

  • Delivers results through others, leveraging the ability to lead through influence

  • Has direct responsibility for supervising personnel, (i.e., sets goals, assigns work, reviews performance, and conducts career development discussions)

Other Requirements:

  • Occasional overnight travel may be required

Job Requirements:

  • A bachelor's degree (computer science, engineering, accounting, finance preferred) or equivalent work experience.

  • Master's degree preferred

  • 15+ years of relevant experience with substantial management experience

EY, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people.