Microsoft Corporation Business Program Manager in Boston, Massachusetts
Microsoft's Worldwide Learning division is looking for a high caliber and highly motivated Training Program Manager to join our team and lead engagement in concert with our US Healthcare sales teams and customer segment. To meet this demand, we are looking for a talented professional with a passion for learning, a strong customer facing aptitude and the excitement to collaborate with account teams.
This is a highly visible position that will have significant impact. This role aims to create a skilling strategy and offer a set of learning opportunities for a portfolio of high-value customers to drive and accelerate adoption of Azure and Security services. As part of this, you will be able to identify and recommend the best learning and development options for our customers using Microsoft delivered training, Learning Partner delivered options and even opportunities like gamification the customers can run on their own. The ideal candidate will have a strong program management background and ability to effectively interact with the account teams end-to-end. The candidate will also need the proficiency to help build programs for learners at various levels across the customer organization and to have strong project management and communication skills and be able to clearly communicate the value of our skilling program to our customers. This particular role is focused on Microsoft’s US Healthcare engagement so experience with HLS industry programs, divisions and a people-network is preferred.
This position is geared towards skilling execution on Microsoft's Security and Microsoft Azure platforms: an ever-expanding set of cloud services to help organizations meet their business challenges. Demand for Microsoft cloud services is growing, as customers are building, managing, and deploying applications on a massive global network using their favorite tools and frameworks. As this demand grows, so does the demand for training programs that help customers adopt and use these services.
This is an amazing opportunity to combine your passion around learning, technology, and customer service.
Is this you? If so, we want to talk to you!
• Work closely with customers to understand training needs and build extensive training proposals that will help them accelerate the adoption of Azure and Security services
• Build strong relationship with customers leading to increased customer satisfaction
• Evangelize MSFT training and certification programs at company and industry events
• Build and maintain a pipeline of training opportunities and provide regular forecasts
• Prepare and deliver business reviews to senior management
• Providethought leadership around the importance of building technical capabilities with customers, and the best approach to do so in a scalable way
• Communicate effectively, both verbally and in writing to translate ideas into clear, high impact guidance for diverse technical audiences
• Orchestrate response and handling of communications when processes, procedures or delivery operations experience issues
5+ years of technical and pre-sales experience in the IT industry
Experience working with Azure, Dynamics and/or the competitive Cloud ecosystem
Program management expertise with specific experience driving standardized programs
Strong organizational agility and ability to interact across all level of the organization; expertise in complex, multi-national environment and collaborating across groups.
Experience working as a Microsoft partner, or within Microsoft working with our partners
Direct experience within the learning partner ecosystem, including the curriculum development industry or any other type of industry around skilling of others
Provenexperience as atrusted advisor in client engagements
Experience working with customers, withthe ability to translate that experience into strategic insightsthat influence development and delivery of future technology training programs
Excellent communications skillsandexecutive presence; ability to representMicrosoft and beinspirational and influential in mobilizingcustomers around a culture of learning
Experience with US Healthcare industry initiatives and customers
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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