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Accenture Business Model Transformation Senior Manager in Boston, Massachusetts

We are:

Accenture Interactive—a new breed of agency that’s all about the Experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences. Visit us here to learn more about what makes us the Experience Agency. (

You are:

You will transform the way our clients operate, by designing and standing-up leading class marketing operating models and services. The Transformation Lead will focus on partnering with our clients to understand their marketing needs, assess their current ways of working, and designing and standing up large-scale solutions that unlock value and deliver growth and efficiency.

You will be accountable for helping to drive new ideas with clients and lead teams to deliver scalable solutions. You’ll lead engagements to design and activate Accenture’s scaled services, including creative agency services, content, campaign, performance marketing, media, ecommerce, and analytics. You’ll lead teams to deliver strategic solutions, including operating models, value cases, and roadmaps and work with our clients and teams to activate new ways of working enabling leading digital platforms and services.

The work:

  • Leading and guiding our clients during sales opportunities, understanding their business objectives, and recommending tailored solutions

  • Designing new operating models and scaled services for our clients that encompass people, process, technology, and governance to unlock value and meet desired business outcomes.

  • Leading teams to develop new operating models and ways of working, as well as standing-up and rolling out those transformational changes with scaled services

  • Gathering and analyzing information from our clients to determine the most valuable opportunities to improve integrated marketing performance and operations and designing roadmaps and operations to deliver this.

  • Leverage knowledge of marketing strategy and operations to develop and implement plans and approaches. Enable client teams to operate in a “new way of working”

  • Engaging with senior level clients to collaborate on solutions and approaches to improve and grow their ability to meet business objectives

  • Partnering on sales opportunities to bring transformative meaningful solutions to our clients

  • Working with architects to solution the right teams, roles, and locations to deliver successful services

  • Driving hypothesis and levers to support value cases around growth and efficiencies

    Here's what you'll need:

  • Minimum of 10 years’ marketing / marketing operations experience in a consulting, professional services or large-scale digital agency or business

  • 8+ years in a leadership capacity defining strategies and services that improve and grow business outcomes

  • 5+ years of experience defining process and operational design solutions in a business environment, focusing on developing large-scale global solutions for Fortune 500 clients

  • Minimum of 10 years of client facing experience with demonstrated experience as a pro-active leader

  • Minimum of bachelor’s degree

    Bonus points if:

  • Strategic skills: strong critical thinker, ability to identify opportunities and architect solutions, and clearly communicate strategic ideas in a clear, simple manner

  • Ability to engage and provide leadership to clients in a consultative manner with active listening and intellectual curiosity

  • Subject matter expert in integrated marketing operations and processes with expertise in designing and understanding nuances of scaled services in one or more core areas of focus (content, campaign, performance marketing, media, analytics)

  • Experience leading and facilitating working sessions, workshops, business development efforts and constructing long term plans for how we develop marketing operating model capabilities and services

  • Direct client interaction, as well as work closely with cross-functional teams in sales, marketing, and operations. Key component of the sales process, acting in the role of expert -- listening to the needs of the customer and transforming it into a solution

  • Proven experience architecting, implementing, and managing operational change

  • Experience designing, developing, and implementing marketing process and rolling out new organizational capabilities / teams to generate improved business results

  • Experience of key business performance metrics and KPIs. Knowledge of digital marketing best practices

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement ( .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email ( or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.