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Pegasystems, Inc. Business Excellence Director in Boston, Massachusetts

Business Excellence Director

Job Category: Marketing

Location: US - Massachusetts - Remote

Meet Our Team:

The Business Excellence team is a global team responsible for ensuring that our customers maximize the business benefits that they get from using our AI powered Customer Decision Hub and Marketing solutions. We are uniquely placed to work with Pega’s most innovative customers all over the world, expected to quickly become a trusted advisor, and then ensure that they are successful. We are also expected to understand and define best practice, becoming recognized thought leaders, and working with internal and external SMEs to extract domain knowledge and ensure that it is distributed through the Pega, Partner, and Customer ecosystems. Each team member is expected to demonstrate leadership, to manage the delivery of their objectives, fostering collaboration to drive customer success.

Picture Yourself at Pega:

You’ll have the opportunity to work with senior executives, thought leaders, and technology influencers in one of the most impactful and significant areas of business, where artificial intelligence drives meaningful change and incredible commercial benefits. You’ll get to work with cutting edge technology, develop new ways to transform the world’s largest organizations, and develop a deep understanding of how AI will change the way enterprises function.

What You'll Do at Pega:

  • Develop best-practice insight and thought leadership describing how organizations have to change to take advantage of AI, Decisioning, and Marketing, covering delivery and BAU processes, including organizational structure, governance, and roles and responsibilities

  • Develop best-practice insight and thought leadership describing how organizations should use the Pega technology, providing hands-on expertise

  • Engage business and IT leaders to achieve alignment with Business Outcomes and secure partnership in their transformation initiatives

  • Consult with customer organizations to help them shape their technology, structures, governance, and processes to align with best practice, provide a path to get to the target state

  • Work closely with product management, as well as directly with consulting, and customers to influence product direction, roadmaps and roll out

Who You Are:

  • Expert understanding of how AI and analytics can be used to transform enterprises

  • Deep knowledge of direct Marketing principles and processes – such as campaign management, email marketing, propensity modeling, control groups, measurement, test and learn

  • Expert understanding of customer strategy, contact optimization and interpretation of analytics

  • Leadership experience is expected, combined with the ability to foster effective collaboration

  • The confidence and gravitas to communicate effectively with senior business people, the ability to become a trusted advisor

  • Proven ability to quickly understand the challenges faced by our customers and to synthesize effective solutions

  • Able to deliver clear and effective communication to colleagues and customers, both as written documents and presented in person

  • Have strong organizational and workload planning / management skills.

What You've Accomplished:

  • 10+ years consulting experience, working with senior client stakeholders and building trusted advisor relationships

  • 5+ years working with artificial intelligence, analytics, or marketing solutions

  • Hands-on and lead consultant experience with designing and implementing Marketing and Decisioning software solutions (such as Chordiant, Infor CRM Epiphany, SmartFocus, Experian, Adobe, Oracle, Marketo, Salesforce, Teradata, Aprimo, IBM Unica) applications

Pega Offers You:

  • Gartner Analyst acclaimed technology leadership across our categories of products

  • Continuous learning and development opportunities

  • An innovative, inclusive, agile, flexible, and fun work environment

  • Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

Job ID: 9197

As anand Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

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