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Microsoft Corporation Business Analytics & Program Manager, Crisis Management in Boston, Massachusetts

Digital transformation is fundamentally changing the way our customers do business by embracing cloud capabilities and increasing mobile workforces. This change is putting a strain on how customers secure and protect their critical business data and operations which is why our Security Solutions are key. Microsoft is uniquely positioned to help customers improve their security posture and we are looking for more amazing talent to help evolve our team!

We are seeking a Business Analytics & Program Manager to join our Security Solution Sales organization. This role will have responsibility for orchestrating and executing security incident response plans globally, working in partnership with stakeholders and across Sales, Engineering, Marketing, and Communications teams. The Business Analytics & Program Manager will also be responsible for developing reporting and insights to inform the response strategy and implement process improvements to support field and customers.

The ideal candidate will have excellent project management and organizational skills, including ability to synthesize complex information using multiple technologies and data sets while working effectively under pressure. Data visualization skills, strong attention to detail, and the ability to foster cooperation and trust across teams are also important to the success of the role. The ideal candidate is effective in developing critical processes, procedures, and tools that drive visibility and allow for asynchronous collaboration on project plans.

About Microsoft:

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.


  • Orchestrate and project manage the incident response process for field, customers, partners

  • Create reporting andprovide data analysis and insights to inform response strategy and understand progress against the plans

  • Construct workflow charts and diagrams to articulate the details of various response plans

  • Define project outcomes and requirements such as project milestones, phases, and elements

  • Work across teams to provide regular and accurate status updatesto leadership

  • Identify and implement measurable process improvements


  • 5+ years of program and/or project management experience

  • Experience with data visualization, including PowerBI, Excel, and other tools to share insights

  • Experience working in crisis management roles (preferred)

  • Excellent written and verbal communication skills

  • Ability to manage through ambiguity

  • Deep attention to detail

  • Organizational, time management, and problem solving skills

  • High level of integrity and ability to maintain the confidentiality of highly sensitive material

  • Thrivesin a supportive and fast-paced team environment

  • Global mindset and commitment to diversity and inclusion

  • LOCATION : Must be within a 3-hour timezone difference of Redmond, WA

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.