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Teleperformance USA Bid Manager in Boston, Massachusetts

Overview:

We are looking for a skilled proposal manager and technical writer to craft compelling responses to client requests for proposals, representing our brand in a rapidly evolving environment. This role interfaces with executives throughout our dynamic and diverse global company to portray client solutions for our award-winning services.

Responsibilities:

  • Contribute in a diverse, highly collaborative virtual environment that values innovation, creativity, and quality

  • Read and interpret solicitation documents (RFIs, RFPs, and RFQs) to identify critical content items required for a compliant response

  • Serve as technical writer, proofreader and editor

  • Coordinate proposal through every stage of development, including capturing input from contributors, researching, analyzing, personalizing content to client needs, conceptualizing graphics, and resolving issues

  • Refine value propositions, solution depictions, and help pinpoint unique selling points

Qualifications:

  • At least 1 year in the BPO industry

  • Experience in proposal management or related areas including project management, solutioning, contact center management, technical writing, copywriting, editing, marketing, graphic design, web design.

  • English fluency

  • Exceptional written and verbal communication

  • Creative and innovative thinking

  • Strong research and problem solving

  • Attention to detail

  • Ability to work independently in an at-home setting, collaborating in real time with a broader global team

  • Relationship-building and influencing skills

  • Exceptional multi-tasking

  • Ability to flourish in a deadline-focused environment

  • Strong commitment to continuous improvement and dynamic learning

  • Ability to view a computer monitor and type for several hours

  • Strong experience with MS Office suite, including Word, Excel, PowerPoint, Outlook. Adobe product experience, online publishing, web design, video, and similar experience are also valuable

  • Degree preferred and/or equivalent relevant experience in related field

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