Massachusetts Creative Jobs

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Ford Credit IS where finance meets innovation to create exceptional vehicle ownership experiences. We are driven by a commitment to enhance automotive financing through data-driven personalization and strategic partnerships. If you're looking to shape the future of automotive financial services and impact how customers finance their vehicles, this role is for you.

Join Ford Credit as a Senior Product Manager for Offers & Benefits, where finance meets innovation. You will lead the development of personalized financial solutions, driven by advanced analytics and customer insights. In this role, you’ll shape strategies to enhance customer engagement, build strategic partnerships, and drive loyalty through tailored offers and benefits. Collaborate with cross-functional teams, manage partnerships, and leverage marketing tools to deliver seamless customer experiences. This is an opportunity to impact the future of automotive financial services. Ideal candidates have 7+ years of product management experience, strong analytical skills, and a passion for customer-centric solutions.

What you'll do…

Develop Tailored Solutions :

• Shape a visionary strategy for integrating advanced analytics and customer insights into personalized offers and benefits. Understand the nuances of customer behavior and preferences to deliver finely tuned financial solutions.

• Analyze diverse customer data streams to understand individual and segment-specific needs.

• Craft targeted strategies that align with unique customer lifecycles and anticipate their financial desires.

Enhance Customer Engagement:

• Spearhead initiatives that refine how we interact with our customers, making every communication a step towards an enriched, personalized customer journey.

• Identify partnership opportunities and third-party integrations that can enhance our value proposition.

• Utilize sophisticated marketing, CRM, and personalization tools to automate and optimize orchestrate communications to our customers across different channels.

Drive Strategic Partnerships:

• Identify, negotiate and manage partnerships that enrich our value proposition with exclusive, personalized benefits, enhancing customer loyalty and satisfaction.

• Leverage insights from partnerships to continuously adapt and evolve our offer strategy to meet changing customer expectations.

Collaborate and Execute:

• Work closely with engineering, design, and marketing teams to bring your vision to life, ensuring that our offers and benefits not only attract new customers but also engage and retain existing ones.

• Partner with IT and data analytics teams to harness technology and insights that drive decision-making.

Lead and Influence:

• Regularly present product plans and performance to executive stakeholders at Ford Credit, managing expectations and aligning with the company’s strategic goals.

• Report state out to and manage concerns of executive Ford stakeholders

You'll have...

• Bachelor's Degree or equivalent experience

• 7+ years of experience as a product manager, with a proven track record of developing successful customer-centric or personalization products, ideally within the financial services or automotive financing sectors.

• Strong analytical and leadership skills with a knack for influencing cross-functional teams and driving alignment on product vision and execution.

• Background in marketing automation suites, especially SalesForce suite.

• Passion for understanding and fulfilling customer needs.

Even better, you may have…

• Bachelor's degree in computer science preferred

• Experience in managing products that involve complex ecosystems and partnerships.

• Demonstrated ability to work effectively in large, complex, and highly matrixed organizations.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

This position is a leadership level 6.

For more information on salary and benefits, click here: https://fordcareers.co/LL6HTHD

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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Requisition ID : 37152