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Compass Group, North America AUDIO VISUAL MANAGER in Boston, Massachusetts

Flik Hospitality Group

Salary: $80000 / year

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

Working as an Audio Visual Manager, you are responsible for audio visual needs in a corporate conference center. Additionally, you will be responsible for the following:

Key Responsibilities:

  • The candidate must be able to problem solve to troubleshoot and provide solutions for presentation needs under high-pressure circumstances and conferences

  • Must have the ability to make immediate decisions in order to provide the client with an immediate solution without any downtime in client meetings

  • Supervise, motivate and train staff. Set up communication process including daily meetings, team meetings, communication log, etc.

  • Must be capable of managing own time, working within the broader IT department areas of responsibility

  • Work with state of the art Audio Visual conferencing equipment; including webcast and telephone conferencing

  • Oversee the management of daily operations for the conference rooms

  • Be able to upload and display PowerPoint presentations and slide shows

  • Coordinate with outside vendors to successfully execute large scale events

  • Schedule equipment and staff to cover the conference and events of the week ahead

  • speak with other technology providers to integrate services

  • Track equipment inventory and controls as well as SLA compliance including response time and customer satisfaction

  • Ensure room check inspections and regular preventative maintenance is performed on all equipment

  • Create proposals for new AV equipment, services, or staffing as requested or needed

  • To develop, evolve, compile and complete monthly and quarterly metrics and reports and business case analysis and scorecards

  • Identify continuous improvement processes for seamless customer service across both lines of business. Follow up on service challenges and take corrective action

Preferred Qualifications:

  • A Bachelor’s Degree preferred

  • Minimum of four years' work experience in an audio visual manager or supervisor role

  • CTS Certification a plus

  • Advanced knowledge of integrated AV systems, inclusive, but not limited to: data projection, audio, video, Tanberg, Clear one, Extron, AT&T Connect, Cisco systems

  • Proactive mindset to anticipate and support changes in our business

  • Superior quantitative, oral and written communications and problem-solving/strategizing skills

  • Conformity to the highest standards of personal integrity and ethical behavior

  • Exceptional customer service abilities

  • Competent in MS applications - Excel, Publisher, PowerPoint, Visio, FrontPage, Word, Internet, and Outlook

  • Membership & participation in professional organizations

  • This is a hands-on job requiring both management skills and technical skills

  • Ability to move conference room tables, chairs and lift 50 pounds as needed

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story (

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

  • Medical

  • Dental

  • Vision

  • Life Insurance/ AD

  • Disability Insurance

  • Retirement Plan

  • Paid Time Off

  • Holiday Time Off (varies by site/state)

  • Associate Shopping Program

  • Health and Wellness Programs

  • Discount Marketplace

  • Identity Theft Protection

  • Pet Insurance

  • Commuter Benefits

  • Employee Assistance Program

  • Flexible Spending Accounts (FSAs)

Req ID: 1253511

Flik Hospitality Group