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Humana Associate VP, Employee Collaboration Technology in Boston, Massachusetts


Humana is a Fortune 60 market leader in integrated healthcare whose dream is to help people achieve lifelong well-being. As a company focused on the health and well-being of the people we serve, Humana starts from within, and is committed to providing progressive benefits that advance the employment experience and vitality of the associate community. Through offerings anchored in a whole-person view of human well-being, Humana embraces a focus on stimulating positive individual and population changes while nurturing a sense of security, enabling people to live life fully and be their most productive.

Against that backdrop, we are seeking a talented technology leader to join our team in the role of Associate Vice President, Employee Collaboration Technology. This is a newly-created position that stems from a larger strategic restructuring that has been occurring within our Information Technology organization. At a high level, you will have end-to-end responsibility for building and managing an entire family of collaboration products that will enable Humana associates to have an 'office-like' experience at home, or wherever they happen to work. This will include establishing the vision and strategy for collaboration products, and overseeing their development, configuration, and lifecycle.

Since this is a new position, the details of the organization you will lead are not yet fully defined. So, you will have considerable opportunity to influence the final structure and makeup of the team. However, we ultimately expect that the organization under you will consist of roughly 40 associates, with 2-3 Director/Manager direct reports.

We are open as to the location for this position, although a willingness to work Eastern or Central Time Zones hours would be ideal.


Key Responsibilities

  • Define vision for products and services and present it to the team, make product lifecycle decisions (building, scaling, decommissioning, etc.)

  • Define and enforce quality standards (non-functional requirements)

  • Manage key performance indicators, such as PandL, NPS, market share, systems availability (uptime, number of incidents), etc.

  • Validate implementation solutions, define product acceptance criteria

  • Accept significant deliverables

  • Shape the team backlog: define and prioritize streams and epics

  • Synchronize the vision with Product Owners, lead the formulation of the mission and goals

  • Quarterly business planning, including preparing a Quarterly Business Review (QBR)

  • Design and maintain the overall roadmap

  • Manage expectations of all stakeholders, especially CXOs and peers

  • Create an atmosphere of confidence and trust in the team and motivate to fulfil the team's tasks

  • Make proposals on the team's composition and headcount

  • Manage the Employee Collaboration Technology budget

  • Manage the performance of, and relationships with, key external vendors

  • Provide leadership to a team of technology and product management professionals, driving associate engagement initiatives, developing and managing talent, and leading change efforts.

Key Deliverables (12-18 month horizon)

  • Select a new virtual meeting partner.

  • Complete the rollout of Microsoft Teams across the enterprise

  • Lead the modernization of the Go365 product

Key Candidate Qualifications

The successful candidate will have extensive experience in product management and Agile delivery in a large company (i.e. Fortune 250) with particular emphasis on the development of strategy and vision for an entire product suite. This person will also have a proven record of success in building, developing, and leading a high-performing team of technology professionals, as well as leading cross-functional teams on a project-by-project basis. Bachelor's degree is required; Master's degree is highly preferred.

In addition to the above, the following technical qualifications and personal attributes are also sought:

  • Deep understanding of industry trends and customer needs, ability to create a value proposition for the client and a vision for the team's product group

  • Knowledge of modern technology and experience with technology solutions/IT

  • 2-3+ years in Agile as a Product Owner (or a similar role), strong skills of maintaining and prioritizing a backlog; Scrum Master, Product Owner certification (or equivalent) is a plus

  • Familiar with digital agile toolsets (Trello, Azure Dev Ops, Azure Boards, etc.) and different agile methodologies

  • Credibility and leadership qualities to take product / process decisions in a portfolio level

  • Strong analytical skills to understand how all squads together contribute to key PandL and NPS goals

  • Willingness to "roll up one's sleeves," work and study outside of one's comfort zone and motivate the team toward such behavior

  • Critical thinking, ability to find new solutions outside traditional frameworks and make radical change

  • Belief in a non-hierarchical culture of interaction, transparency and trust

  • Experimentalist frame of mind for innovation

  • Appreciation and understanding of various Design disciplines and how to leverage them for greatest customer value

  • Excellent oral and written communications skills, including the polish, poise, and executive presence that will ensure effective interaction with senior and executive-level audiences.

  • The ability to clearly explain complex ideas and technologies to non-technical audiences

  • Experience in managing change by leading and energizing others, modeling adaptability, and inspiring strong organizational performance through periods of transformation, ambiguity, and complexity

  • Experience managing external vendor relationships

  • Current or recent experience in a large, highly matrixed company (i.e., Fortune 250), with proven ability to influence leaders and key stakeholders, and to develop a 'followership', in such an environment

  • Highly collaborative mindset and excellent relationship-building skills

Scheduled Weekly Hours