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Wayfair Associate Director, Technical Program Manager in Boston, Massachusetts

<p><strong>Associate Director, Technical Program Manager</strong></p>

<p><span style="font-weight: 400;">Wayfair is looking for an Associate Director level, Technical Program Manager to organize and execute strategic technology initiatives to improve the pre- and post-order customer experience for large orders placed by Wayfair Professional (B2B) customers. </span><span style="font-weight: 400;">Technical Program Managers play a crucial role in making this vision a reality for millions of people around the world. Partnering with Engineering, Analytics and business leaders across Wayfair, they ensure that we’re building technology across different functions that solves important customer problems in elegant, scalable, and measurable ways.</span></p>

<p><span style="font-weight: 400;">Your work will influence program delivery across cross-functional teams to directly impact the experience for Wayfair’s business customers, while also ensuring the Sales and Operations teams have the appropriate tools to execute large and complex orders for furniture, fixtures and equipment. You will influence system improvements and execute program delivery across Sales Tools, Operations, Storefront and Services. In this role, you will liaison with product management, business, operations and pricing teams to identify initiatives with the highest impact and help prioritize delivery effort across multiple engineering teams. As the technology leader of the program you will be responsible for coordinating cross-functional technology development efforts, anticipate and de-risk bottlenecks, manage escalations, make tradeoff decisions, and ensure timely program delivery.&nbsp;</span></p>

<p><span style="font-weight: 400;">An ideal candidate will be entrepreneurial, innovative (both with technology and in getting things done), highly influential, and able to steer through ambiguity.&nbsp;</span></p>

<p><strong>What You’ll Do:</strong></p>

<ul>

<li style="font-weight: 400;"><span style="font-weight: 400;">Define the mission, vision, and guiding principles for your program; setting the objectives, analyzing the data to inform decisions, driving outcomes, and influencing the resourcing of your key initiatives to ensure they get done.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Drive the creation of scalable, cross-cutting, solutions from concept to delivery with your cross-functional technology partners; you’ll be able to zoom into the weeds of a solution or back out to communicate constraints and target outcomes to C-level leadership.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Create plans that have clear, measurable success criteria, and clearly communicate progress, confidence, learnings, and results.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Simplify complexity for the team, drive smart tradeoff decisions, and deliver incremental value for the initiative with many different product &amp; engineering teams.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Force multiply the efforts of many teams to deliver impact by removing bottlenecks for them before they become roadblocks, optimizing working models, and instrumenting repeatable processes.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Own the prevention of traditional failures: bad understanding of the customer/business problem, weak collaboration between teams, interdependencies not being mapped early and often, weak technical solutioning (debt), gaps in testing, or unclear success measurement.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Communicate and align with senior leadership, both within the Product, Business, Engineering and Operational organizations. You will effectively paint with context and drive high quality decisions.</span></li>

</ul>

<p><span style="font-weight: 400;">&nbsp;</span></p>

<p><strong>What You’ll Need:</strong></p>

<ul>

<li style="font-weight: 400;"><span style="font-weight: 400;">10+ years of experience in technical program management, software engineering, software product management, or software development management.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">A track-record of shipping complicated, cross-cutting, software solutions (products, systems, services, features) in an agile environment.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">A deep understanding of distributed systems and scalable solutions; you’ll be expected to help contribute to the design and development of new platforms and capabilities with your software engineering peers.&nbsp;</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">An entrepreneurial mindset, with a bias for customer focused innovation. You will need to present the customer context and opportunities to engineering teams and connect multiple moving parts&nbsp; holistically for functional groups.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Excellent ability to influence a highly cross functional team and a broad set of stakeholders by leveraging data into actionable insights, clear opportunities, and viable solutions.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">An ability to deal with ambiguity and define the technical strategic direction for the program. Be able to communicate effectively at all levels in the organization.&nbsp;</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Computer Science, Math, Engineering, or other technical degree is preferred (or relevant work experience).</span></li>

</ul><div class="content-conclusion"><p><strong>About Wayfair Inc.</strong></p>

<p>Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.</p>

<p>No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.</p></div>

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