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Wayfair Associate Director, Product Management - CRM in Boston, Massachusetts

<p><span style="font-weight: 400;">Wayfair believes everyone deserves a home they love, and that furnishing your home should be a source of fun, not anxiety. Our Product team plays a crucial role in making this vision a reality for millions of people around the world. Partnering with Engineering, Experience Design, Analytics and business leaders across Wayfair, our Product team ensures that we’re building technology that solves important customer problems in elegant, scalable, measurable ways.&nbsp;</span></p>

<p><span style="font-weight: 400;">We are looking for an Associate Director of Product Management to lead our Customer Relationship Management product suite. For Wayfair business and residential customers who need personalized service and deep expertise to complete their purchase, our sales team makes it easy, fast, and effective for them to find the right items to meet their nee</span><span style="font-weight: 400;">ds. </span><span style="font-weight: 400;">This team builds new products to increase productivity of thousands of sales agents, supporting hundreds of thousands of customers and businesses to create the perfect space to live and work.</span></p>

<h3><strong>What You'll Do</strong></h3>

<ul>

<li style="font-weight: 400;"><span style="font-weight: 400;">You will be responsible for defining the vision, execution and adoption of Customer Relationship Management technology used by Wayfair Professional (B2B) and B2C Sales teams</span></li>

</ul>

<ul>

<li style="font-weight: 400;"><span style="font-weight: 400;">You'll identify and define new product initiatives to optimize our selling processes, while maintaining a strong customer focus</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">You'll build a product roadmap prioritized through diligent value-at-stake analysis and partner with Engineering teams to balance investments to scale our tech stacks</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">You’ll conduct research and discovery initiatives to improve KPIs and build data assets that give you deep understanding of the health of your product and opportunities for improvement</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">You’ll test and learn, fail fast, rapidly iterate, and find creative ways to improve sales operations and end customer outcomes</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">You’ll thoughtfully create strategies to improve customer experience through the sales lifecycle, and serve as the voice of the customer for your core experiences</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">You’ll balance priorities across multiple stakeholder groups with clarity, candor, and a firm focus on your product strategy and north star metrics</span></li>

</ul>

<ul>

<li style="font-weight: 400;"><span style="font-weight: 400;">You’ll contribute to the Customer Relationship management strategy across business verticals and accelerate our mission to build a world-class experience for agents and customers</span></li>

</ul>

<h3><strong>What You'll Need</strong></h3>

<ul>

<li style="font-weight: 400;"><span style="font-weight: 400;">You’ve spent 10 or more years as a Product Manager or Technical Product Manager leading Engineering teams in an Agile environment</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">You have subject matter expertise with Customer Relationship Management technology, and/or have built agent facing products</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">You’ve turned customer obsession and data-driven decision-making into methods for finding insights that drive product priorities and strategy</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">You've an entrepreneurial spirit and a demonstrated track record of success creating large customer and business outcomes</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">You’ve cultivated your bias to action and an ability to work at tempo to meet deadlines, handle and prioritize simultaneous requests, and manage large, cross-functional efforts</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">You’ve built a creative and analytical mindset with strong problem-solving skills</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">You’ve learned how to communicate effectively at all levels of the organization, and inspire a cross-functional team to rapidly deliver value to your customers</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Your stakeholders praise your communication and collaboration, even though you say “no” to them sometimes</span></li>

</ul>

<h3><strong>Product at Wayfair</strong></h3>

<p><span style="font-weight: 400;">We’re entrepreneurial, value-oriented decision makers who drive the development of the world-class software products that power Wayfair’s transformation of retail for home. We create the web and app experiences that make Wayfair a delightful place to shop, establish new and innovative services for customers, and build the backbone of Wayfair’s pricing, merchandising, supply chain, and enterprise operations. Whether on desktop, mobile web, or app, or any of our proprietary internal platforms, we leverage data, user-centric design, machine learning, and agile software development techniques to exceed customer expectations and achieve operational excellence, fueling company growth. Our work requires us to move fast and collaborate with some of the best engineers, creatives, data scientists, operators, and analysts to discover, build, and scale world-class software products.</span></p><div class="content-conclusion"><p><strong>About Wayfair Inc.</strong></p>

<p>Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.</p>

<p>No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.</p></div>

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