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Cline Davis & Mann Associate Director, Account Services in Boston, Massachusetts


Associate Account Director

Company Description: BioPharm Communications is a leading medical communications and marketing firm that specializes in the development and multi-channel deployment of proprietary promotional medical education programs, along with targeted marketing solutions. BioPharm’s programs are developed to address specific healthcare marketing opportunities and challenges.

Position Summary: Associate Account Director (equivalent to a Junior Account Supervisor) is accountable for every aspect of client programs through their life-cycle. This person will be primarily responsible for managing client relationships in conjunction with the Client Engagement Director (CED), which includes, remotely managing/coordinating with internal program teams, collaborating/driving program execution (timeline management), and growing the client relationship through effective communication and expanding services/​business as applicable. The Associate Account Director (AAD) will have a focus on excellence in program execution with detailed knowledge of the internal process, as well as the promotional approval process within pharma.. In addition, the AAD should demonstrate thought leadership on program development and content, providing trusted insight to clients.

Role is based in Boston, MA.

Implementation Support:

  • Working with your manager, you will maintain a shared responsibility for the quality and integrity of all agency products delivered to assigned clients; resulting in the cultivation of client loyalty and retention

  • Serve as a client’s day-to-day liaison, working closely with the client and the client’s internal teams to launch programs into market

  • Engages clients on a regular basis to manage expectations regarding timing and deployment, and communicate high-level success measurements

  • Provide on-going support to client’s and their initiatives including:

  • Representing the agency on copy-review meetings

  • Working with the internal team, provide program overview information as needed; slide presentations, briefing documents, deployment reports, metrics, etc.

  • Effectively driving project timelines and deliverables across a multidisciplinary team

  • Ensuring program managers are communicating all project plans, project plans are up-to-date, and teammates are aware of next steps (daily/weekly planning across projects)

Account/Client Support:

  • Supports the CED in ownership and maintenance of client accounts

  • Understand clients' business needs and effectively manage programs to ensure business objectives are being met (timing, targeting, etc.)

  • Build trust, credibility, drive client referrals, and retention

  • Manage client programs through the project lifecycle (from sale to deployment)

  • Ensures clear, ongoing communication regarding the client, strategic insights pertaining to the client's business, initiatives, and issues, or similar to multidisciplinary team members

  • Develop and execute effective and efficient multi-channel programs

Account Development:

  • Work with your manager/Team to identify opportunities for growth within existing client accounts/​brands managed, and presents/​positions new ideas to clients on an ongoing basis

  • Seek opportunities to up sell and cross-sell within the account to generate additional revenue where appropriate

  • Supports the Business Development team with account identification and development, including participation on sales calls and program recommendations during the sales process

Skills and Qualifications Needed:

  • Bachelors Degree

  • 3-6 years of relevant experience in an advertising agency (a must)

  • Healthcare/Pharma HCP experience is a requirement

  • Excellent/professional written and oral communication skills

  • Ability to collaborate and manage a large quantity of projects on an ongoing basis

  • Collaborative, yet able to work independently when needed

  • Ability to present clear concise thoughts in front of clients

  • Interpersonal skills

  • Microsoft office proficient

Job ID 2019-17772

Location US-MA-Boston

Category Account Services

Company BioPharm Communications