Massachusetts Employer Assistant Manager of Local Donors in Boston, Massachusetts

Job Description: The Greater Boston Food Bank (GBFB) is the largest hunger relief organization in New England and among the largest food banks in the country. GBFB?s mission is to End Hunger Here in eastern Massachusetts, and our strategic objective is to provide at least ONE MEAL A DAY to everyone in need in eastern Massachusetts. We are seeking an Assistant Manager of Local Donors to join our Food Acquisitions Team. The incumbent will be responsible for coordinating GBFB?s Retail Donation Program, including but not limited to: calling on retail grocery stores in support of the donation program; educating respective employees; attending meetings and training sessions; maintaining data and records associated with respective donor accounts; monitoring and reporting donation progress and managing donor recognition program. This role will also be responsible for maintaining GBFB standards as it relates to quality and service to our donors and agencies and coordinating with other GBFB teams to achieve desired poundage goals. Responsibilities: Maintain ongoing relationships with donors and develop new accounts by arranging visits and presentations with current, lapsed and prospective retail donors to secure food and grocery products. Responsible for the management of 100-125 retail store and other locations. Represent GBFB professionally; maintain positive public relations and exceptional customer service. Educate donor employees on their program guidelines. Create and implement a regular onsite visitation plan. Create and maintain a store donation toolkit for each retail chain, to be used when visiting stores. Maintain data base in SalesForce CRM and NetSuite tracking donor activity. Contact stores via phone, email in person to ascertain the frequency, volume and product mix of potential donations. Handle inquiries and concerns from stores and agencies. Work with GBFB Marketing and Communications colleagues to recognize retailers where applicable (food bank newsletter, website, direct mail, etc.). Provide personal follow up or recognition for retailers. Provide respective donation activity reports at donor visits and store-level interactions. Demonstrate a pleasant, professional and helpful attitude at all times. Work with GBFB Transportation department to ensure store pick-ups, when applicable. Work with Distribution Services to establish a process for managing agencies participating in the Retail Store Donation Program, and: o Provide overview of Retail Donation program to agency contacts. o Contact agencies via phone and email to ascertain the frequency, volume and mix of product mix that the agency can handle o Receive agency requests by telephone, mail, fax, in person or email - work with Agency Relations to address. o Document interactions with agencies in SalesForce.com Experience and Skills: Bachelor?s degree preferred At least 2 years of demonstrated strength in building customer relationships and customer service skills A valid Massachusetts driver?s license and personal vehicle Ability to handle issues, diplomatically and professionally Demonstrated effective interpersonal skills Detail-oriented with strong follow-through skills Demonstrated ability to analyze, deduce and problem solve Ability to communicate clearly, both written and verbal Strong computer skills including, but no limited to: Microsoft Office environment (Word, Excel, Powerpoint), Accuracy in data entry, Salesforce.com or NetSuite experience a plus Ability to work positively and professionally with people of diverse experiences and backgrounds Bi-lingual (Spanish), a plus Work Environment/Physical Demands: Ability to meet physical requirements related to agency distribution or event execution as needed. This may include setting up tables and chairs, moving things, lifting boxes of cans that weigh 25 pounds, loading and unloading cars, etc. Ability to sit up to 3 hours at a time Ability to work within in an