Suffolk University Assistant Director of Annual Giving, Student Philanthropy Center in Boston, Massachusetts
Assistant Director of Annual Giving, Student Philanthropy Center
Suffolk University’s Annual Giving and Alumni Relations programs are critical to advancing the university’s mission. Our alumni relations programs serve to engage our students, inform our alumni, involve them as volunteers in meaningful ways and strengthen their pride in and attachment to Suffolk. The Annual Fund serves as a vital source of revenue and as an incubator for major donor prospects that will move through the pipeline and later make major gifts. The Annual Giving programs develop and implement comprehensive fundraising strategies for the engagement, acquisition, stewardship, retention and upgrading of donations from alumni, family, friends, corporations and foundations. In addition to generating flexible revenue they identify major and planned giving prospects, help maintain address and data integrity and convey important institutional messages.
Primary/Principal Responsibilities: The Student Philanthropy Center is a vital bridge between Annual Giving and Alumni Relations. The program educates alumni, parents, and current students about the importance of philanthropic support to the University and provides stakeholders with opportunities to stay engaged with the University through Alumni Relations programming and announcements. The Assistant Director effectively manages a staff of student callers charged with contacting and soliciting alumni, donors, parents and friends of the University with the goal of increasing financial support for Suffolk and informing constituents of current Suffolk news and events The successful candidate serve as an inspirational leader, leading by example and motivating and coaching students to be engaging and dynamic representatives of Suffolk University to all of its stakeholders.Areas of Responsibility:Fundraising
Lead the fundraising calling program with donors and prospects including selected Summa level prospects and donors.
Work with the Director of Annual Giving to set fundraising goals and develop engaging campaigns
Coach and mentor student callers by example.
Caller Recruitment, Management, and Coaching
Lead the recruiting process and build a team of strong student callers.
Create and maintain a highly effective student caller training program.
Write effective call scripts and keep updated.
Actively identify, train, and manage student lead callers and supervise student callers.
Develop appropriate incentives and motivational programs for student
Be present at calling shifts and actively monitor calls and triage when needed.
Follow up with constituents as needed.
Assist the Director in the development and management of the budget for the calling program.
Proactively research emerging trends and best practices in order to formulate and updated best practice policies and procedures for student calling program.
List Management and Data tracking
Manage all aspects regarding data needs and the phone program. This includes but is not limited to data requests, uploads, exports, manipulation, creating layouts, and other areas as needed.
Work with Director of Annual Giving and Advancement Services staff to coordinate the transfer of data to and from the calling system and ensure the accuracy of the data.
Manage the data within the automated calling system.
Track data trends and assess results to modify strategy as needed.
Work closely with Advancement staff to identify segments and calling pools.
Work with Advancement staff to manage the timely mailing of pledge confirmation letters and pledge reminders on a 30, 60, and 90 day reminder schedule.
Review calling reports daily to assess calling efforts and work with the Director to maximize calling structure.
Develop a comprehensive strategic plan for the Student Philanthropy Center, keeping in mind strategic goals of the University and fostering a culture of philanthropy within the student community.
Create and develop a calling plan for alumni event invitations, follow up, and asks, when needed.
Work with the Director, to foster an integrated phone program that supplements direct mail, email, and other communications.
Build a robust training program for student employees and develop possible tracks which students can follow for career development.
Use current and emerging technologies to supplement phone efforts, including but not limited to Thankview and MobileCause.
Develop additional student caller responsibilities in addition to fundraising (alumni event outreach and follow up, data update calls, class gift representatives, Advancement stewards, etc.).
Assist the Director and Advancement staff with other programs and projects as needed.
Communicate program information within the division and with college constituencies.
Work closely with Alumni Relations to identify, recruit, train, and supervise volunteers for special campaigns and events calling.
Provide support for division-wide projects.
Lead and assist with Advancement events as needed.
Bachelor’s degree and 3-5 years of experience in Annual Giving or related field preferred.
Experience supervising students and setting fundraising phonathon goals.
Willingness and ability to work confidently with a variety of prospects, donors, and volunteers.
Excellent written and oral communication
Superior organizational skills.
Knowledge of Ruffalo Noel-Levitz’s CampusCall automated dialing system.
Familiarity in Ellucian’s Colleague Advancement module.
Proficiency in Microsoft Office with strong skills in Excel.
Shift: During the phonathon (approximately 32 weeks), hours will be Sunday 1 p.m.– 7 p.m., Monday – Thursday, 1 p.m. – 9 p.m. During the remainder of the year, Monday – Friday 8:45 a.m. – 4:45 p.m.