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WM Area Director, Public Sector Solutions - New England in Boston, Massachusetts

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

About This Job

This is an exciting opportunity to run a $185M Municipal Collection Business for WM in a very dynamic disposal and processing environment. Experience dealing with municipal business is preferred, with the ability to sell, maintain, and influence large municipalities on the MSW and Recycling Collection side (Ex. Providence, RI). This person will lead and develop a well-established sales team with opportunity for growth, and will join an experienced Area Leadership Team. This person must have a very good understanding of Discipline Growth Model, in a very intricate price, volume, and disposal market. This role also oversees our Open Market Residential Strategy and execution. The Area covers all of New England (w/ exception of VT & CT), as well Upstate New York from Albany to Buffalo, and will be based in Foxborough, MA. The successful candidate must live in the New England area.

I. Job Summary

Responsible for the development and execution of all strategic aspects of Public Sector Services within the Area, including, but not limited to, growth, retention, price and other service expansions.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

  • Role assumes full financial responsibility for the New England and Upstate NY Residential Line of Business.

  • Work extensively with field based operating partners to achieve internal and external expectations that drive operating performance and financial results.

  • Responsible for representing the voice of the customer. Collaborates with operations and community relations to meet our public sector customer expectations.

  • Provides respected thought leadership, supporting Area Vice President and Area Leadership Team with critical input, aligned to Area goals and mission.

  • Owns the strategy and overall sales and retention effectiveness of public sector sales and residential representatives.

  • Develops functional sales managers/supervisors to better lead and develop the team.

  • Identifies opportunities to expand Waste Management services with customer needs by demonstrating knowledge of customers.

  • Understands all aspects of competitive landscape in order to provide market assessment and implement appropriate sales strategies and related tactics.

  • Solves both commonly encountered and complex issues. Ensures investigation and resolution of matters on behalf of management.

  • Develops and implements management policies or operating practices. Carries out major assignments in conducting the operations of the business.

  • Collaborates with a team to develop ideas to improve existing methods, services, products, processes, and/or procedures.

  • Researches and reads extensively in order to learn corporate, group and area objectives, understand key industry issues, and spot industry related news stories that provide opportunities to advance the interests of the company.

  • Responds to press inquiries by either by selecting the appropriate company authority and briefing them on issues and suggesting answers, or responding as a company spokesman.

  • Hires and directs the work of a public relations company or freelance staff for large, critical projects as needed.

III. Supervisory Responsibilities

The highest level of supervisory skills required in this job is the management of supervisory employees. This includes:

  • Direct supervision of 8 full-time employees.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

Education and Experience

  • Education: Bachelor’s Degree (accredited) in Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant experience. Master’s Degree preferred.

  • Experience: Ten (10) years of previous experience including at least three (3) years managing a team of two of more individuals (in addition to education requirement).

Certificates, Licenses, Registrations or Other Requirements

  • None required.

Other Knowledge, Skills or Abilities Required

  • Leadership potential including ability to influence up, down, and across the organization.

  • Strong written and verbal communication skills.

  • Proactive initiative to drive price, growth and/or service expansion opportunities in the Area.

  • Demonstrated ability of hiring and developing talented individuals both within Public Sector and/or throughout the Area.

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;

  • Required to exert physical effort in handling objects less than 30 pounds rarely;

  • Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;

  • Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;

  • Normal setting for this job may include one or more of the following: office setting.

VI. Benefits

You’ll receive a top-notch benefits package, including Medical, Dental, Vision, Life Insurance and Short and Long Term Disability. We have a great Employee Stock Purchase Program (ESPP), a fantastic company match on 401K (4.5% with NO vesting period), unlimited vacation time, and we’ll also pay for 100% of your education!

If this sounds like the opportunity that you have been looking for, please click "Apply."


Equal Opportunity Employer: Minority/Female/Disability/Veteran