CBRE Americas Advisory & Transaction Services Office Occupier Leader in Boston, Massachusetts
Americas Advisory & Transaction Services Office Occupier Leader
Areas of Interest
Consulting, Development, Executive Management, Sales/Brokerage
Atlanta - Georgia - United States of America, Boston - Massachusetts - United States of America, Chicago - Illinois - United States of America, Dallas - Texas - United States of America, Los Angeles - California - United States of America, Miami - Florida - United States of America, New York City - New York - United States of America, San Francisco - California - United States of America, Seattle - Washington - United States of America, Washington, D.C. - District of Columbia - United States of America
CBRE Advisory Services pursues its business strategy primarily through operations managed at the local market level. This role is responsible for developing, leading and executing strategies that are focused on organizations that are not accounts across all A&T Office Occupier functions in the Americas—in partnership and coordination with—leaders of Geographic markets, Occupier Accounts, BOP, and other LOBs/Functions to ensure the Essential Duties below are achieved for A&T. The organizational title for this role is Executive Managing Director, Americas Office Occupier.
Essential Duties. The primary duties of the Americas Office Occupier Leader are:
Growth. Grow the A&T Office Occupier business to be more capable of delivering measurably better outcomes for A&T Occupier clients Drive intentional accountability for geographic leadership to grow their office occupier businesses to be meaningfully larger than CBRE, or any competitor, has previously delivered with emphasis on proactive business development and client care.
Competitive Positioning. Develop the Office Occupier Strategy across the entire region, including products, services, offerings, and occupier trends to drive differentiation and industry leadership. Partner with Americas Consulting to drive competitive differentiation at the point of sale. Partner with A&T Digital Strategy & Enablement leadership to drive the A&T Office Occupier tech strategy and enablement, including meaningful data elements critical to differentiating the Office Occupier platform. Build an Office Occupier business that i) is the local market leader, ii) sustainably grows its market share, and iii) maintains/extends its lead in services where the Company has the lead market position.
Enterprise Strategic Initiatives. Drive progress and accountability and collaborate with Advisory Regional Group Presidents, LMAs, BOP, Occupier Accounts and other LOB/Functional Leadership to advance Occupier-specific Enterprise Initiatives at the Local Market level (e.g., Consulting, Titanium, Center of Excellence, Agile, etc.). Specifically, this role acts as the connector for relevant one-off prospects and clients that he/she interacts with directly or through LMA leadership with Occupier Accounts leadership for conversion to an account relationship with CBRE.
Operational Excellence. Collaborating with Regional Group Presidents, LMAs, BOP, Occupier Accounts and other LOB/Functional Leadership, drive consistency in how geographic office occupier businesses are led, managed and executed by the LMAs. Implement a framework and best practices to run a growth-oriented and profitable Office Occupier practice in all key markets. Engage in and drive operational initiatives with Geographic, Functional and other LOB partners. Be in the detail with the Office Occupier business and know it deeply.
People. Work with Geographic market leadership, BOP, Occupier Accounts, other LOB leaders, GWS and Functional Leaders to target, recruit and retain key A&T talent across the CBRE network. Develop and deploy education and training for Office Occupier producers. Develop the Office Occupier Recruiting and Retention Strategy, including key messages and value proposition, and proactively engage in key recruiting and retention situations. Ensure the Office Occupier LOB team is an engaged and diverse group of colleagues working collaboratively to achieve the Company’s objectives.
Culture. Be a great matrix partner. Strengthen and leverage the relationship between the Geographic, LOB and Functional leaders, and with our producers. Establish a team culture to collaboratively pursue all enterprise and local initiatives with pace and intensity. Achieve a high level of accountability for results—celebrate accomplishments while eliminating complacency.
The A&T Office Occupier leader will also be responsible for ensuring the Americas business plan is aligned with the overall global A&T business plan.
The long-term and short-term performance of the A&T Office Occupier leader will be primarily assessed against these primary duties and annually assigned performance objectives, including the financial performance of the A&T Office Occupier Business
Qualifications & Attributes
15+ years of experience in real estate industry preferably with A&T knowledge
Proven ability to develop and execute a strategic plan to grow the business line
Growth mindset with excellent business development skills
Collaborative with strong matrix management skills
Strong market reputation with good client relationships and industry knowledge
Drives for results with operational excellence, market share, financials, and recruitment
Strategic thinker, adept at shaping and executing future-forward plans to differentiate
Thought leader who is focused on keeping at the forefront of innovation
Ability to lead and manage geographically dispersed teams, and develop individuals
Track record of long-term relationships and earning respect at the highest corporate levels
Ability to partner with D&T and the Broker Operating Platform to focus on improved use of data analytics to inform strategy and performance to grow business
Enterprise Executive Responsibilities. The A&T Office Occupier leader is an Enterprise Executive position and is therefore expected to carry out the additional duties and responsibilities listed on Exhibit 1.
Additional duties and responsibilities of an Enterprise Executive
Understand, communicate and aggressively defend the Company’s aspirations, strategy and culture across the enterprise.
Assure appropriately aggressive aspirations for the part of the business you oversee; drive a mindset through your organization that all aspects of your business will be exceptional, including talent, products, culture, financial performance and employee engagement.
Act with a deep sense of obligation to provide superior outcomes to the Company’s clients, employees and shareholders; tie personal and organizational rewards to achieving these outcomes.
Have a deep knowledge of the talent in your organization, maintain a reasonable succession plan in place at all times for the most senior roles and develop leaders who are demonstrably ready to succeed to those roles. Continuously ensure that the person holding every key position in your organization has the talent and tenacity to consistently beat all their counterparts at our competitors.
Act with a deep sense of obligation to achieve the Company’s goals regarding employee diversity. Personally take actions to increase diversity in the Company and assure that this is effectively cascaded through the portion of the organization you oversee.
Effectively manage risk in your business, focusing intently on risks identified through the Company’s enterprise risk management process.
Promote the interests of the entire enterprise, not just the portion you oversee. Create an environment where supporting other parts of CBRE is enthusiastically embraced and behavior to the contrary is unacceptable.
Measure the effectiveness of your efforts with facts and data, not “story telling”; promote a sense of accountability across the enterprise.
Understand how other parts of the business work; run all parts of the business as they are intended.
Execute your role better than your counterparts at all our competitors. Provide your honest input; whether you support or oppose a decision, when the executive team decides, support the decision 100% (like it was your idea).
CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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