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Verndale Account Manager in Boston, Massachusetts

About the Account Manager Position

Verndale lives at the intersection of cutting-edge digital marketing technology and award-winning user experience ? and our goal is to use that knowledge to benefit all of our clients. The Client Services team is instrumental in driving this forward and is responsible for building strong relationships, helping to solve our client?s business challenges and to see the next great opportunity. As we continue to grow, we are looking for a new Account Manager to join our team on this exciting journey!

In this role, you will work with a diverse client portfolio to ensure their long-term success. With an understanding of their business goals and objectives, you will work at the direction of your Group Account Director to develop a roadmap that will guide the relationship over time while simultaneously providing the daily oversight and client consultation necessary to keep their projects on track. Ensuring our clients are satisfied with the services we deliver is a fundamental element of the Account Manager position.

Responsibilities:

  • Be a key point of contact for our clients as well as our internal leadership.

  • Grow and mature the long-term strategy centered on our clients? business goals and objectives utilizing SMEs within Verndale and the client.

  • Get personal with our clients. Developing relationships make you the best internal and external advocate we can have.

  • Expand Verndale?s reach and influence within each account.

  • Drive the lifetime value (LTV) and overall satisfaction of each client.

  • Work closely with your Group Account Director to pitch new ideas and initiatives to clients

  • Provide the appropriate level of oversight to ensure projects are successfully completed ? properly, on time, on budget.

  • Maintain high client satisfaction scores and retention rates.

  • Maintain 25% utilization across client portfolio.

Qualifications

  • 5-7 years of experience in the selling and delivery of digital projects, including web sites, mobile applications, eCommerce technology, marketing automation, etc.

  • Comfort with executive-level interactions and the ability to navigate contract negotiations and the occasional challenging conversation.

  • Ability to manage at an account portfolio level and deliver concise reports and compelling presentations to key stakeholders.

  • Experience in professional services is a big plus. It will help you to learn, adapt and grow quickly.

  • Patience and appreciation for organizations of different sizes including highly complex, tiered, political and geographically disparate locations

  • Understanding of the implementation lifecycle and methodologies is a plus.

  • Proven ability to recommend and apply industry and technical best practices.

  • Strong contributor with high motivation and the ability to take initiative, set priorities and execute a plan.

Ten great reasons to work for Verndale

  • Rapid growth company of 20 years maintaining start-up company feel

  • Laser focus on cutting-edge technology and killer service offerings to clients

  • Internal promotions that are frequent and do not take years to achieve

  • Collaborative, open, work environment and no formal dress code

  • Working with teams from our Boston, Minneapolis, LA and Quito offices

  • Company that values collaboration and communication

  • Top of the line benefits including health, dental, vision, 401K, LTD, STD, Life Insurance, EAP program, HRA account, Maternity and Birth Related benefits and leave, and much more.

  • Management and employee trainings offered regularly

  • Flexible schedule options to support work/life integration

  • Ten company paid holidays, 5 paid sick days and 3 weeks paid vacation at date of hire

About Verndale

Verndale is a customer experience agency, purpose-built to help marketing and technology leaders connect the dots of the consumer journey. From our offices in Boston, Los Angeles and Quito, we design and build digital experiences, and enable marketing technologies that bring brands and their customers closer together.

We know that in order to do great work, you have to make work great. Verndale is committed to always being a company that celebrates diversity, equality and inclusion. We strive to recruit and retain people who are committed to creating the climate of respect that is essential for individual and company success.

Verndale?s services are built around a core methodology that encompasses Growth Strategy, Experience Design, Technology Enablement, and Experience Optimization.

Learn more at www.verndale.com

Compensation & BenefitsVerndale is proud of the fun, diverse, and respectful company environment we enjoy on a daily basis. Competitive compensation and comprehensive coverage for medical, dental, life, disability and a 401(k) savings plan with company match are offered to all full-time employees. Ample company paid holidays and personal time off make having a work-life balance possible. For some roles working from home on an as-needed basis is a definite possibility; we believe in hiring the best and keeping our own happy and motivated.

Verndale is an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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