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Wolters Kluwer Account and Relationship Management Executive in Boston, Massachusetts

Our products make a difference – and so do our people.

Clinical Effectiveness, a Wolters Kluwer Health business, is seeking experienced Account & Relationship Sales Managers to continue driving growth in their Healthcare Provider marketplace across the US.

Why join Wolters Kluwer?

Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician editors, technologists, and product visionaries collaborate to provide advanced clinical decision support solutions that measurably improve clinical effectiveness by helping clinicians provide optimal care for their patients. Its industry-leading solutions include UpToDate and a suite of offerings provided by Clinical Drug Information . UpToDate clinical decision support is trusted by over 1 million clinicians in more than 170 countries to help them strengthen point-of-care decision making. More than 60 research studies show UpToDate helps improve patient care and hospital performance, including reduced lengths of stay, adverse complications, and mortality. Clinical Drug Information provides an aligned medication decision support solution, including both EMR-integrated drug data and point-of-care drug reference information, featuring Lexicomp, Medi-Span, and Facts & Comparisons applications. Impacting more than 13 million lives a day, Clinical Drug Information solutions help save time, reduce medication errors, and enhance patient outcomes for thousands of hospitals and health systems, top-grossing retail pharmacies and payers, and tens of thousands of individual clinicians worldwide.

If you have a passion for improving patient care, a drive to succeed and exceed quota, experience in Healthcare IT, and are interested in working for a global market leader we encourage you learn more about this role.

Essential Duties & Responsibilities:

The Account & Relationship Management Executive is responsible for building and maintaining effective long-term relationships and a high level of satisfaction with decision makers and influencers at an assigned group of customer accounts.

  • Responsible for developing and implementing a comprehensive sales plan that includes new and existing sales strategies for large key accounts.

  • Maintains post-sales contact with large or strategic clients to facilitate a positive and productive long-term relationship.

  • Communicates with customers with regards to any account problems and discusses customer concerns and suggestions. Focuses efforts on product feedback, enhancement, upgrades, and development.

  • Reports suggestions to and develops solutions with sales, order processing, and customer support team

The Account & Relationship Management Executive is a hybrid hunter/farmer role, responsible for both new business and renewals in the Healthcare Provider marketplace. Customer base includes but is not limited to hospitals, health systems, pharmacies, universities, and clinics

Using a value proposition solution selling model, the Account & Relationship Management Executive will secure new business by partnering with Inside Sales, Sales Operations, and Customer Success Teams on the following:

  • Identifying target opportunities, building relationships with stakeholders and key decision makers, and determine opportunity accountability & responsibilities by role for active selling phase

  • Developing a customized product solution proposal, and conducting product demos

  • Coordinating with Inside Sales team for timely contract creation, terms, and conditions development, quoting, and modifications

  • Closely managing the deal through closure, keeping management informed of any risks or delays

The Account & Relationship Management Executive will also work to retain customers and create cross-sell/up-sell opportunities in the existing customer base. This includes:

  • Conducting regular account review meetings; Reviewing account utilization management reporting to provide recommendations

  • Overseeing contract renewals driven by Inside Sales team

  • Collaborate with marketing in account communications planning and marketing campaigns

Job Qualifications

Education :

  • Bachelor’s Degree or equivalent is required; MBA preferred

Experience:

  • 5+ years in a field sales role preferred

  • Demonstrated ability to build relationships with and present to key decision-makers

  • Excellent account management skills and ability to manage external and internal business priorities

  • Ability to demonstrate and communicate value of sophisticated and complex products/technologies

  • Highly motivated, with proven ability to over-achieve individual and team-based targets

  • Ability to construct, present and execute a Territory Business Plan

  • Other Knowledge, Skills, Abilities or Certifications:

  • Excellent analytical, listening and presentation skills

  • Effective time management and prioritization skills

  • Exceptional verbal and communication skills

  • Excellent administrative and organizational skills and process-orientation

Preferred Experience:

  • Experience with Healthcare Platform Sales preferred

  • Experience with SAAS platform sales preferred

  • Expertise in Microsoft product suite and Salesforce preferred

Travel requirements

  • Ability to travel up to 60% in local territory (Philadelphia and New Jersey)

EQUAL EMPLOYMENT OPPORTUNITY

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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