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Zoom 2021 Product Manager, New Grad in Boston, Massachusetts

Zoomies help the world connect — and deliver happiness while doing it. We set out to build the best video conferencing product for the enterprise, and today help people communicate better with products like Zoom Phone, Zoom Rooms, Zoom Video Webinars, Zoom Apps, and OnZoom.

We’re problem-solvers and self-starters, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and enjoy opportunities to advance your career in a diverse, inclusive environment.

The Product Manager New Grad will drive execution to optimize the way we build and deliver end-to-end technology solutions, at global scale. As a member of the Product Management team, you will understand customer requirements and then be responsible for driving the delivery of product features. Along the way, you will be working closely with other product managers and cross-functional teams who will assist you. Together, you will help redefine what communications will look like in the future work environment.

Success means that we are delivering the most delightful and empowering communications experience to our users, ensuring we’re delivering happiness to customers, partners, and teammates. Key verticals being supported include by your work include; government, education, healthcare and financial services.

Basic Responsibilities:


  • Assist with the development of Zoom product features 


  • Develop and manage end-to-end project plans and ensure on-time delivery.

  • Provide hands-on program management during analysis, design, development, testing, implementation, and post-implementation phases.

  • Connect with customers to understand their goals and needs and translate those into solutions.

  • Collaborate with Engineering and business owners for project requirements and scope in order to drive delivery of features and processes.

  • Create consistent, unified experience across products, platforms, and devices


  • Work with large external enterprise customers and develop new product features that enhance user experience across specific Zoom products

  • Track progress, resolve dependencies, evaluate risks and communicate status to management and project stakeholders.

  • Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals.

Basic Qualifications:

  • Currently pursuing a Masters or MBA in Computer Science or a related field

  • Product Management internship experience preferably in SaaS based Enterprise focused organization

  • Solid communication skills and experience working with cross-functional teams.

  • Ability to articulate vague concepts into concise plans.

  • Strong analytical and data visualization skills

  • Experience creating technical product and design documents.

  • Strong UX/UI sensibility

Explore Zoom:

  • Hear from our leadership team (https://urldefense.com/v3/__https://youtu.be/7i2o_tszj5g__;!!K5ATeMLGHIlgtw!N_9bFG2WvSVHNjvQfjuOpRN_CRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$)

  • Browse Awards and Employee Reviews on Comparably

  • Visit our Blog (https://blog.zoom.us/category/company-news/)

  • Zoom with us!

  • Find us on social at the links below and on Instagram (https://www.instagram.com/zoom/)

Zoom helps people and businesses stay connected so they can get more done together. We’re the go-to communications platform for small and large businesses alike, and growing rapidly with employees working to deliver happiness across the globe. We're also proud to have a positive social impact by enabling continuity for educational institutions, governments, the healthcare sector, and many other essential industries.

From meetings, chat, and phone, to webinars and online events, companies trust Zoom to power all their communication needs. Our secure, reliable, video-first cloud platform offers a frictionless experience that is simple to manage, delightful to use, and friendly to build on.

Our core value is Care. To show our employees we care about their happiness and recognize their value, we employ above-market and progressive compensation programs. We believe this is achieved by analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Our CEO, Eric S. Yuan, founded Zoom in 2011 as a video-first communications platform focused on delivering happiness to customers worldwide. We're proud to be a recognized Leader in the 2020 Gartner Magic Quadrant for Meeting Solutions and Unified Communications as a Service, winner of the 2020 Forbes Cloud Computing Awards for Best Product, winner of the Frost & Sullivan 2021 Connected Company of the Year award, and a Leader in the IDC MarketScape for European Collaboration Tools for Education, 2020.

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