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Carrier Product Manager in Beverly, Massachusetts

Date Posted:



United States of America


CAM60: Sensitech, Inc 800 Cummings Center, Beverly, MA, 01915 USA

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

The Product Manager is responsible for full lifecycle management of cross-functional teams to bring to market products and services that deliver unique benefits and superior value to the customers and thereby to Sensitech. The Product Manager engages with the Product Marketing Managers, Sales, and other key Stakeholders to translate voice of the customer (VOC) and market needs into new product requirements that drive tactical activities.

The Opportunity : We are looking for a software product manager to build out solutions to support one of our market segments. This position will support growth of our primary software platform as we accelerate providing upgrade and new solutions to customers.

Key Responsibilities

  • Act as the Product Champion for identified portfolio of products, supporting strategic and tactical initiatives to generate new market share and to ensure customer retention

  • Understand, document, and communicate product/service solutions to be addressed, the value to be provided to the target customers, market size, competitive landscape, business risk, and the financial and strategic opportunity that the product or service represents for the company

  • Understand business and commercial drivers and create the business case and the requirements for potential new products and product enhancements

  • Act as the subject matter expert (SME) for internal user and external customer support, training development, and market facing communications

  • Translate customer and market needs along with regulatory and technology trends into product requirements and customer use cases. Work directly with Engineering and Product Owners in the detailed requirement definition and prioritization process.

  • Engage the customers early and often in testing out ideas, proof of concepts, and alpha and beta releases to elicit feedback to better understand user needs

  • Drive solution sets and act as the primary product contact across development and operational teams

  • Fully immerse the teams in developing a user experience (UX) for Sensitech’s products that delight the user and provide a seamless experience

  • Gain consensus through periodic cross-functional team meetings while developing a customer focused product/service roadmap

  • Support a comprehensive solution and identify/address cross product dependencies through collaboration with all platform product managers

  • Collaborate with Product Management team in product roadmap planning including product introduction, product positioning, release scheduling and target End-of-Life

  • Working with Portfolio Product Manager to support special projects in support of organizational and company goals

  • Provide guidance and mentorship to other product management team members

  • Collaborate with other Carrier business units to participate in strategic initiatives

  • Up to 20% domestic and/or international travel required along with other tasks as assigned

Required Qualifications:

  • Bachelor’s degree

  • 2+ years of experience with software application product management

  • 2+ years of Software Development Lifecycle (SDLC) experience

  • Have been involved with at least one new product development lifecycle project from inception to go live

Preferred Qualifications:

  • Degree in Computer Science, Information Technology or Engineering

  • Demonstrated knowledge and success with the new product introduction (NPI) process from ideation and conception through to commercialization

  • Experience with meeting global customer needs

  • Experience with web based and cloud-hosted applications, system architecture, reporting services, and interaction with hardware solutions

  • Familiarity with User Experience (UX), and User Experience Design (UXD)

  • Comfortable in multi-tasking between business, technical, and strategic marketing activities

  • Demonstrated ability to develop strong relationships and work with staff, colleagues, cross-functional teams, and third parties

  • Exceptional written and verbal communication skills; Excellent presentation skills

  • Strong computer skills, especially MS Office

  • Experience with Lean, ISO and/or GxP processes (i.e. 21 CFR Part 11, Annex 11); Understanding of regulatory requirements is desirable

  • Deep understanding of software development lifecycle including SaaS model. Agile / scrum experience is a plus

  • Experience working with remote and/or offshore teams




Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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