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Carrier Digital Strategy Senior Manager in Beverly, Massachusetts

Date Posted:



United States of America


CAM60: Sensitech, Inc 800 Cummings Center, Beverly, MA, 01915 USA

  • About us: Carrier is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable, and high-performance buildings.Carrier is on a mission to make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become smarter and more sustainable. Our refrigeration segment enables the safe, reliable transport and preservation of food and beverages, medical supplies and other perishable cargo. Our refrigeration a​nd​ monitoring products, services and solutions are designed for trucks, trailers, shipping containers, intermodal, and food retail. Position Summary: In this role, you will report to the Strategy & Business Development Director and will partner closely with senior leaders of the Business Units to shape the strategy of LYNX, respective business model, offering portfolio and go to market approach to accelerate customer demand, market share and sales growth. This role is also a key player in the company's evolution to sell LYNX suite of digital offerings which require significant internal and external thought leadership and the ability to drive change across a wide variety of functions/roles. Hence this role requires a broad understanding of driving strategy around digitalization and IoT including the build up of new business models. Furthermore strong understanding and experience of what is needed for a successful implementation is essential.We are looking for an associate to help drive lasting, progressive, holistic change to meet the ongoing needs of a Digital Transformation of a complex international, engineering, manufacturing, supply and service business. This role will identify, synthesize, articulate, characterize, plan for and manage the full spectrum of changes required for a world-class enterprise to adapt a new mode of operation.This role requires deep insight to organizational behavior, an extremely high EQ, excellent communication skills, the ability to guide, direct and lead peers, subordinates and superiors, effectively even when challenged with conflicting agendas. Candidates should also have extensive experience presenting, selling, and justifying digital experience strategies. Responsibilities:

  • Lead development and execution of global Refrigeration Digital Solutions vision, strategy and plans to achieve overall company growth targets

  • Work closely with Refrigeration Sub-BU’s business leadership and serve as a partner to convert their vision and priorities into strategies and tactics to support revenue goals

  • Lead the development of LYNX positioning, messaging, thought leadership and content, based on a deep and growing knowledge of target personas and customer journeys

  • Drive and lead projects shaping LYNX strategy such as partnering strategy or M&A strategy

  • Drive development of new business models and further enhancement of existing LYNX business model including building business cases

  • Develop a comprehensive set of metrics, targets and reports on ROI of all programs/ projects

  • Collaborate and coordinate with regional account managers and sales team and provide leadership and direction to support regional priorities

  • Partner with key industry experts in Life Science and Food verticals to develop industry-centric strategies

  • Identify change requirements across People/Organization, Process/Procedure/Policy and Operations/Systems and envision and communicate key change themes

  • Break down complex problems into workstreams, executing against the plan and communicating short term wins

  • Identify and resolve impediments to change (both short term and long range)

  • Establish key performance metrics and embedding them in operations

  • Skills, Experience and Education Requirements

  • Bachelor's degree in business, engineering, Information Technology or related fields (Master’s degree/ MBA preferred)

  • 8+ years of digital strategy in (top tier) management consulting and/ or software driven industries with a proven track record operating in complex international environments.

  • Experience setting an overall enterprise-focused demand generation strategy, socializing it with key members of the revenue organization, and measuring results/ROI.

  • Proven track record in driving successful implementation of strategies and concepts in business

  • Demonstrated ability to cross-functionally collaborate with all critical stakeholders in the revenue organization, adept at relationship management and building rapport and influence.

  • Highly intuitive, analytical and perceptive leader during periods of great change in large organizations. Must understand organizational behavior and be able to lead and direct teams from both “Top Down” and “Bottom Up” perspectives.

  • Excellent written and verbal communication skills.

  • Excellent team player with a global mindset and ability to work with global and virtual teams

  • Innovative problem solver with a bias for action and a customer-centric perspective

  • Effective collaboration and management of internal stakeholders across multiple teams

  • Strong project management skills with the ability to quickly gain consensus, speed decision making and drive results

  • A data-driven approach to demand generation, with strong analytical ability.


Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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COVID-19 vaccines will be required for all newly hired Carrier U.S. Salaried employees.