Job Information
LogixHealth Director, Client Services in Bedford, Massachusetts
Location: Bedford, Ma; Hybrid; Remote in AL, FL, GA, MA, MI, MO, NC, NH, OH, OK, TN, TX, WI, WV
This Role:
The Director of Client Services is the contact for assigned LogixHealth clients after an implementation has been completed. The Director will be responsible for ensuring client satisfaction, serving as the client advocate within LogixHealth, and executing a highly effective and responsive issue resolution and communication process. The Director is also responsible for creating and managing the Manager Onboarding process.
Key Responsibilities:
Manage book of clients, with varying service lines and individual client needs
Run regular and ad-hoc meetings with clients
Create client deliverables, including ad hoc reports and other summarizations
Learn client preferences and proactively anticipate future needs
Monitor services provided for client, including daily performance and financials
Troubleshoot client issues using root cause analyses
Analyze data reports, dashboards, and other key metrics related to client
Collaborate with internal departments to ensure open communication and effective service delivery
Proactively anticipate upcoming concerns/events in a client’s lifecycle and work with assigned clients to prevent/mitigate potential issues
Serve as a point of escalation for the Client Service team
Develop and maintain an understanding of best practices to use in coaching our clients to success
Ability to apply common sense understanding to carry out instructions
Uphold company mission, vision and values
Ensure compliance with all pertinent local, state, and federal laws and regulations relating to operations and employment
Comply with all State and Federal Laws regarding an effective Compliance Program inclusive of HIPAA Privacy and Security
Adhere to the Code of Conduct and be familiar with all compliance policies and procedures stored in LogixGarden relevant to this position
Ensure departmental managers and employees follow the Code of Conduct, compliance policies and procedures
Administer the appropriate sanction when an employee violates a compliance policy or procedure
Develop and provide initial and ongoing training of Client Service team in conjunction with team leaders.
Monitor regulatory and industry updates in conjunction with other LogixHealth leaders for proactive incorporation and informational dissemination by Client Service team
Qualifications:
To perform this job successfully, an individual must be able to perform each Key Responsibility satisfactorily. The following requirements are representative of the knowledge, skills, and/or ability required to perform this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the duties.
Required:
Bachelor’s degree or equivalent combination of education and experience require
Five years related experience in the healthcare industry in a client facing role required
Intermediate to advanced Excel skills, including pivot tables, advanced formulas, graphs, etc.
Ability to create clean, consistent client-facing deliverables in Word, aligning with company formatting and branding standards
Ability to create internal and external PowerPoint presentations, aligning with company formatting and branding standards
Must possess management-level skills related to problem solving, prioritization, and organization
Must possess data analysis, including financial trending, especially aggregate data interpretation
Ability to communicate effectively verbally and in writing with clients, management and employees, including physicians, medical directors, practice managers, and C-suite executives
Ability to effectively run meetings by confidently communicating information, listening and learning from client needs, creating agendas and post-meeting minutes
Ability to learn and communicate complex healthcare industry related topics for clients
Must possess a high attention to detail to QA client deliverables, data, and communications
Ability to support, train, and motivate team members
Ability to prioritize and manage multiple deadlines while maintaining flexibility
Ability to organize information with a strong attention to detail
Ability to multi-task and remain calm in a stressful fast paced environment
Proven ability to identify problems, propose solutions and follow through on those solutions
Ability to build and maintain customer relationships
Ability to be flexible and possess a positive attitude while viewing problems as an opportunity for improvement
Preferred:
Hospital, CMS and/or healthcare insurance knowledge is preferred
Benefits at LogixHealth:
We offer a comprehensive benefits package including health, dental and vision, 401(k), PTO, paid holidays, life and disability insurance, on-site fitness center and company-wide social events.
About LogixHealth:
At LogixHealth we provide expert coding and billing services that allow physicians to focus on providing great clinical care. LogixHealth was founded in the 1990s by physicians to service their own practices and has grown to become the nation’s leading provider of unsurpassed software-enabled revenue cycle management services, offering a complete range of solutions, including coding and claims management and the latest business intelligence reporting dashboards for clients in 40 states.
Since our first day, we have had a clear vision of a better healthcare system and have continually evolved to get there. In addition to providing expert revenue cycle services, we utilize proprietary software to provide valuable financial, clinical, and other data insights that directly improve the quality and efficiency of patient care.
At LogixHealth, we’re committed to Making intelligence matter through our pillars of Physician-Inspired Knowledge, Unrivaled Technology and Impeccable Service.
To learn more about us, visit our website https://www.logixhealth.com/.
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