Schneider Electric Technical Communication Manager in Andover, Massachusetts

The Technical Communication Manager is responsible for driving technical communication of the Home & Business Network (HBN) product portfolio, especially game changer and non-IT products.

The HBN product families include the best-selling Uninterruptible Power Supplies (UPS), Surge Protectors and peripherals widely used in Smart Home, Small & Medium Business(SMB), Enterprise and Industrial environments.

You will work with cross-functional global teams from engineering, product management & marketing, regional deployment team, channel marketing and global marketing to grow the portfolio. You will report to the Director of Product Marketing.

What you will be doing:

  • Develop technical marketing content accurately and on time targeting SMB & Enterprise IT Professional persona. The content includes but is not limited to product technology presentation, case studies, technical specification, FAQs, technical solution guide, thought leadership articles, product how-to/ installation video script etc.

  • Establish and maintain working relationship with cross-functional teams (Engineering, Product Marketing, Product Management, Regional Product Deployment and Tech Support) to define document requirements, address customer needs and questions related to the product line

  • Describe terminologies around Uninterruptible Power Supplies and power electronics in simple business language and incorporate them into web content and other digital marketing outlets for customer education and SEO

  • Serve as the subject matter expert and primary point of contact for technical marketing contents

  • You are completely committed to understanding customer challenges

  • You are tech savvy. You are a powerhouse to gather and absorb complex technical information and turn them into easy-to-understand messages that may be consumed for non-technical audiences

  • You are passionate about technical writing and turning technical specifications into solutions that address customer pain points

  • You have a creative mindset. You aren’t afraid to ask a lot of questions and challenge the status quo

  • You love working with global teams, remote and across time zones

  • You are super organized as you will manage multiple projects simultaneously

  • You are a self-starter and are willing to learn new software and tools

  • You have at least 5 to 7 years of engineering, technical or marketing experiences

  • Bachelor’s Degree in Engineering, Science, Marketing or a related field. Degree in Electrical Engineering, Controls, Communication or Physics is preferred.

  • Working knowledge of the power electronics and Uninterruptible Power Supplies is a plus

Primary Location: US-Massachusetts-Andover

Other Locations: US-Massachusetts-Boston

Schedule: Full-time

Unposting Date: Ongoing

Req ID: 00546K