Schneider Electric Technical Communication Manager in Andover, Massachusetts
The Technical Communication Manager is responsible for driving technical communication of the Home & Business Network (HBN) product portfolio, especially game changer and non-IT products.
The HBN product families include the best-selling Uninterruptible Power Supplies (UPS), Surge Protectors and peripherals widely used in Smart Home, Small & Medium Business(SMB), Enterprise and Industrial environments.
You will work with cross-functional global teams from engineering, product management & marketing, regional deployment team, channel marketing and global marketing to grow the portfolio. You will report to the Director of Product Marketing.
What you will be doing:
Develop technical marketing content accurately and on time targeting SMB & Enterprise IT Professional persona. The content includes but is not limited to product technology presentation, case studies, technical specification, FAQs, technical solution guide, thought leadership articles, product how-to/ installation video script etc.
Establish and maintain working relationship with cross-functional teams (Engineering, Product Marketing, Product Management, Regional Product Deployment and Tech Support) to define document requirements, address customer needs and questions related to the product line
Describe terminologies around Uninterruptible Power Supplies and power electronics in simple business language and incorporate them into web content and other digital marketing outlets for customer education and SEO
Serve as the subject matter expert and primary point of contact for technical marketing contents
You are completely committed to understanding customer challenges
You are tech savvy. You are a powerhouse to gather and absorb complex technical information and turn them into easy-to-understand messages that may be consumed for non-technical audiences
You are passionate about technical writing and turning technical specifications into solutions that address customer pain points
You have a creative mindset. You aren’t afraid to ask a lot of questions and challenge the status quo
You love working with global teams, remote and across time zones
You are super organized as you will manage multiple projects simultaneously
You are a self-starter and are willing to learn new software and tools
You have at least 5 to 7 years of engineering, technical or marketing experiences
Bachelor’s Degree in Engineering, Science, Marketing or a related field. Degree in Electrical Engineering, Controls, Communication or Physics is preferred.
Working knowledge of the power electronics and Uninterruptible Power Supplies is a plus
Primary Location: US-Massachusetts-Andover
Other Locations: US-Massachusetts-Boston
Unposting Date: Ongoing
Req ID: 00546K