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University of Massachusetts Amherst Communications Project Manager (Hybrid Opportunity) in Amherst, Massachusetts

Communications Project Manager (Hybrid Opportunity)

Apply now ( Job no: 520618

Work type: Staff Full Time

Location: UMass Amherst

Department:Center for Teaching & Learning


Categories: Public Relations, Marketing, Communications, PSU A

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

Under the direct supervision of the Director of the Center for Teaching and Learning (CTL), the Communications Project Manager organizes and manages strategic communications and online resources related to instructional support. Regular responsibilities include organizing communications workflows, such as newsletters, announcements and the website; performing regular website audits to ensure consistency; managing the publishing process for communications; conceptualizing and overseeing other marketing and design projects; serving as the logistical lead for the CTL’s project activities; and managing project production tasks.

Essential Functions

  • Supervises marketing and communications at the strategic level, advancing the profile of the Center for Teaching and Learning (CTL), consistently and appropriately communicating with the University community and external constituencies about CTL’s mission.

  • Leads all logistical activity for the CTL website to assure functionality of the interface, content display, and organization.

  • Manages the publishing process for CTL communications.

  • Manages the communication processes for grant and awards, including initiating and responding to communications from faculty, instructors and staff about processes, timelines, and eligibility.

  • Evaluates the effectiveness of CTL communications efforts and web resources using web analytics and other evaluation tools.

  • Prepares summary reports and evaluations on the effectiveness of communication strategies and channels.

  • Provides training, technical assistance, and support documentation so all website content providers can work efficiently.

  • Devises and performs regular quality assurance checks on the website content and processes.

  • Develops ideas for improved website organization and new functionality to enhance the user experience.

  • Coordinates website management and consults with University Relations, Information Technology, and external vendor services as needed for technical support.

  • Ensures that CTL’s online presence is dynamic, engaging, accurate, and appealing.

  • Copies, edits, and supports content generation activities to ensure that CTL has a consistent voice.

  • Maintains knowledge of University communication and marketing policies, procedures, branding, and resources. 

  • Manages the development of other marketing materials, as well as alternate communication tools and channels.

  • Provides logistical support for other office projects and works closely with educational developer staff on internal program evaluations and administrative staff on communication dissemination.

  • Supports programs, events, initiatives, and various projects, ensuring successful marketing, execution, completion, and evaluation.

  • Supervises student employees.

Other Functions

  • Performs other duties as assigned.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Bachelor’s Degree in any field.

  • Minimum of one (1) year of experience with web content management systems to create and manage content.

  • Strong creative, strategic, analytical, and organizational skills.

  • Advanced knowledge of office productivity tools including Excel and Microsoft Office products.

  • Working knowledge of web-based content management and survey systems (i.e., Drupal, Qualtrics).

  • Working knowledge of office communication and collaboration software including email marketing platforms (i.e., Google Apps, Microsoft Teams).

  • Ability to work effectively with various constituencies and be flexible, positive and proactive under pressure. 

  • Excellent written and oral communication skills.

  • Attention to detail.

  • Ability to work independently, take initiative, set priorities, handle multiple projects, work productively with stakeholders, and exercise good judgment in an organized and professional manner.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Three (3) years of related experience.

  • Working knowledge of basic video editing and maintaining video repositories.

  • Experience working in a higher education setting.

  • Experience working in mass-marketing platforms (Marketing Cloud).

  • Working knowledge of social media platforms (i.e. Twitter, Facebook, Instagram).

Physical Demands/Working Conditions

  • Typical office environment.

Work Schedule

  • Monday - Friday, 8:30 am - 5:00 pm.

  • This position has the opportunity for a hybrid work schedule, which is defined by the University as an arrangement where an employee’s work is regularly performed at a location other than the campus workspace for a portion of the week. As this position falls within the Professional Staff Union, it is subject to the terms and conditions of the Professional Staff Union collective bargaining agreement.

Salary Information

Level 26

PSU Hiring Ranges (

Special Instructions to Applicants

Along with the application, please submit a resume, cover letter, and contact information for three (3) professional references. The search will remain open until filled.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Advertised: Sep 8 2023 Eastern Daylight Time

Applications close: