Job Information
Museum of Science Director Product Management- Digital Products in 1 Science Park, Massachusetts
Director of Product Management, CRM
Museum of Science, Boston
www.mos.org
Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.
SUMMARY STATEMENT:
The Director of Product Management for the CRM Ecosystem will help to shape the core product used across various functions of the Museum of Science. The CRM ecosystem will be inclusive of four main pillars: • The people/end users of the tools and services • The process and workflows to support agile and efficient work • The infrastructure components that make up the CRM Ecosystem (ex: platforms, data exchanges, services, and integrations) • The audience that will benefit from experiences supported by this critical piece of our technology infrastructure. The Director of Product Management will work with the marketing, finance, digital, education, development, and other groups to align the strategy and roadmap for the CRM Ecosystem. They will work with core stakeholders across these departments to position the Museum to best use the technology to deeply engage our audience.
RESPONSIBILITIES:
Develops and communicates a clear strategic vision for all digital products such as CRM Ecosystem, Websites, Digital Applications, and Games, ensuring alignment with the organization's goals and market needs. This involves defining product value propositions and setting the strategic direction to drive growth and user satisfaction.
Provides leadership consultation to the cross-divisional product management team in identifying new opportunities, defining product value propositions, and setting the strategic direction to drive growth and user satisfaction. This includes prioritizing initiatives based on business value, customer impact, and strategic objectives.
Builds and manages dynamic, data-driven roadmaps and product backlogs for each digital product, prioritizing initiatives based on business value, customer impact, and strategic objectives. Ensures roadmaps are aligned with the overall product strategy and are adaptable to changing market conditions and stakeholder feedback.
Acts as the primary liaison between stakeholders (including customers, business units, and executive leadership) and the product management team. Gathers analyzes, and translates business needs and customer feedback into actionable product requirements, ensuring stakeholder expectations are met through transparent communication and collaboration.
Leads cross-functional teams using Agile methodologies, fostering a culture of continuous improvement, collaboration, and high performance. This involves managing sprint planning, retrospectives, and daily stand-ups to drive progress against the product backlog.
Establishes and monitors each digital product's key performance indicators (KPIs), assessing their success against strategic goals and market benchmarks. This includes leveraging data to make informed decisions and continuously iterating on the product offering based on performance analysis, customer feedback, and technological advancements.
Guides the design process to ensure products are accessible intuitive, and provide a seamless user experience to enhance market competitiveness and user satisfaction.
WORK SCHEDULE:
This position is full-time, hybrid, Monday - Friday
REPORTS TO:
Head of Digital Audience
MINIMUM QUALIFICATIONS:
Bachelor's of Science or Arts degree
5 or more years of product management, product development, or technology experience.
Experience developing large, complex infrastructure/data products
Experience managing large-scale, multi-faceted projects
Experience with project management tools
Experience managing and leading teams and vendors
Experience creating and managing project budgets
Experience leading with a cross-functional team and managing stakeholders
Demonstrated ability to provide detail-oriented written communication
Deep understanding of tools and services that are part of the CRM Ecosystem as defined above
A track record of innovating on behalf of customers and developing new products
Hands-on experience working with the Salesforce suite of products and services, including core Sales Marketing Cloud
STARTING SALARY:
Exempt (Salaried). $102,106 - $127,633 annually
BENEFITS:
Benefits for full-time, exempt (salaried) staff include: free parking, T accessibility, commuter spending account, 23 vacation days, 12 holidays, 10 sick days, medical, dental, and vision insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, a Museum Membership, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more!
VACCINATION POLICY:
Staff, interns, and volunteers will be required to show proof that they are fully vaccinated against COVID-19 as a condition of employment. The Museum will consider an exemption from the vaccine requirement if they are unable to get vaccinated due to a qualifying medical disability or a sincerely held religious objection. The Museum is not required to provide an accommodation or exemption from the vaccine requirement if doing so would pose a direct threat to others in the workplace or would create an undue hardship for the Museum.
The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.