Visiting Nurse Association of Boston Customer Relations Manager in Worcester, Massachusetts

Customer Relations Manager

Status :Full-time

Office Location:Worcester, MA

Description:

Position Summary: Responsible for providing oversight for Call Center, Face to Face, and Outreach Ambassador program, and developing and implementing strategies to enhance customer experience.

Education: Associates of Science Degree in Nursing or health related field required, Bachelor's preferred. Licensed to practice in MA.

Experience: Minimum 3 years of experience in a homecare/healthcare environment preferred. Minimum 2 years of management experience. Knowledge and understanding of CMS Face to Face Encounter regulations. Excellent customer service and critical thinking skills.

About VNA Care:

As the Commonwealth's largest home health and hospice provider, VNA Care serves more than 50,000 patients each year. Founded by Massachusetts most established and trusted home care organizations, VNA Care Network, VNA of Boston, and VNA Hospice & Palliative Care; VNA Care has the capabilities and resources to deliver a full range of home health, hospice, and community services to patients of all ages and health care needs. VNA Care, a subsidiary of Atrius Health, focuses on promoting the health and well-being of patients and families by providing high-quality, cost-effective health care to vulnerable individuals in their homes and communities.