Bright Horizons VP, Client Services in Watertown, Massachusetts

57037BRJob Title:VP, Client ServicesJob Description:

Bright Horizons is the leading provider of employer-sponsored child care, back-up care, early education, and work/life solutions. For more than 20 years, we have helped children, families, and employers work together to be their very best. We pride ourselves on being an organization that ensures that our own employees have the resources and encouragement to succeed in work and life. The guiding principles of our culture are not only based on honesty, respect, and teamwork but on also having fun.

We have an excellent opportunity for you, so come and discover why Bright Horizons has been named twelve times by FORTUNE magazine as one of the “100 Best Companies to Work For.”

The Vice President of Client Services Healthcare is responsible for leading 3 Client Services Directors to meet and exceed aggressive growth targets. As the Healthcare Sales Leader, you will join a dynamic sales team, drive sales results, and develop solutions that differentiate and offer competitive advantages for the company as a whole. .

The Healthcare Sales Leader’s responsibility is to drive sales with hospital organizations across all of Bright Horizons’ service lines. With a team of direct and indirect reports and support from a robust marketing team, the Healthcare Sales Leader is poised to capitalize on intense demand from hospitals for Bright Horizons’ services. Responsible for defining the go to market strategy and collaborating with product and marketing teams, the Healthcare Sales Leader will lead sales teams to results that will contribute significantly to Bright Horizons growth and expansion of multi-service accounts.

Responsibilities include:

Develop and lead the healthcare go-to-market strategy Define target accounts including existing Bright Horizons clients and new, prospective clients Lead sales teams to secure new business with hospital accounts to attain team/business unit growth objectives Collaborate across internal sales teams, facilitating multi-rep sales

Represent Bright Horizons as the thought leader in the healthcare market Create urgency and interest in purchasing decisions through senior-level engagement at prospect accounts Define sales approach and sales methodology Set the standard for client proposals Provide leadership and direction to sales pursuit team and supporting resources in consulting, account management and other functions Work closely with operations and finance to ensure smooth implementation upon sale

Provides senior leadership for client services team by developing, managing, and guiding sales activities and strategies to drive revenues and overall contribution to BFAM’s margin including:

  • Meet and exceed quarterly and annual divisional sales/revenue targets

  • Effectively lead team through goal setting, compensation plan development, coaching and support to meet and exceed sales targets

  • Assist and guide the sales team on RFP responses, proposals, pricing and contracts

  • Develop and implement a comprehensive on-boarding and ongoing sales training for the team

  • Actively manage the sales pipeline and coach team on how to decrease the sales cycle

  • Collaborate with the Implementation and Account Management teams to deliver successful client roll-outs

  • Collaborate with Legal team on all new client contract negotiations

  • Deliver weekly, monthly, quarterly and annual forecasts and detailed pipeline reports to Leadership Team

  • Drive interaction with Client Relations and other service line sales teams to accomplish penetration into current and prospective Bright Horizons clients

  • Actively participate as a member of the Client Services Leadership Team in setting strategic direction of the team

  • Collaborate with SVP of Marketing to ensure marketing efforts are driving growth of pipeline and helping to close sales

  • Supervise the marketing/growth interface and trade conference positions in order to drive effective lead generationReq Number:57037BRState:Massachusetts Zip/Postal Code:02472Geographic Area:Massachusetts - Watertown City:WatertownJob Category:Sales and Account Management Posting Title:Vice President, Client Services EdAssist (Healthcare Sales)FT/PT:Full-Time Job Type:RegularJob Requirements:


  • Bachelor’s degree is required, and a MBA is preferred

  • Minimum of 7 or more years of sales experience to large accounts sales leadership experience

  • Experience selling $250K+ contracts to Fortune 500 companies is required

  • A deep understanding of the healthcare (hospital) industry and market, including workforce trends and talent management dynamics

  • Experience with complex consultative sales approach is required

  • Experience with B2B services is preferred

  • Strong leadership, collaboration skills and the ability to influence peers and colleagues

  • Strong analytical and sales skills

  • Proven ability to manage multiple functions and relationships

  • A demonstrated ability to lead people and get results through others

  • 50% travel required

Additional Information:Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW.

Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Having technical issues with your online application? Contact us at or 855-877-6866.

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