Fresenius Medical Center Sr. Director, Sales, Distribution & Marketing Systems in Waltham, Massachusetts
PURPOSE AND SCOPE:
Directs, organizes and controls the development, testing, implementation and support of the enterprise-wide Sales, Distribution & Marketing Systems repository. Develops and oversees the Sales, Distribution & Marketing Systems Program quality execution and value realization; ensures organizational direction and strategy based upon vision of the organization’s Sales, Distribution & Marketing Systems strategy and direction.
Sales, Distribution & Marketing Focus :
5 - 8 years of progressive Information Systems experience directing SAP ERP implementations
3- 5 years of experience with 3PL systems
3 - 5 years of experience directing Customer Service and Sales solutions preferably on a Salesforce.com /enterprise cloud platform
2 – 3 years of experience with Sales and Analytics in relation to the Life Sciences industry
1 – 2 years of experience with EDI processes / technologies
Strong understanding of contract management processes / tools
Experience working with various implementation methodologies such as Waterfall, Agile, RAPID, or hybrid models
Ability to drive efficiencies and process improvements through technology enablement
PRINCIPAL DUTIES AND RESPONSIBILITIES :
Provide a framework to facilitate the execution of the strategic vision of business management for Sales, Customer Relationship Management, Regulatory Affairs, Marketing Business Development and Distribution.
Lead development and execution of a comprehensive strategy for Sales, Customer Relationship Management, Distribution and Marketing.
Support All Customer Service and Technical Service Complaint tracking, telephony and automation.
Advise senior management on leading trends, best practices, and opportunities for Sales, Customer Relationship Management, Distribution and Marketing.
Provide input on program approaches and strategies including, risk management, process ownership and improvements, master data, benefits, quality assurance/design standards, scope management, entrance/exit acceptance criteria, and implementation roll-outs.
Direct, design and implement the Sales, Customer Relationship Management, Distribution and Marketing overall design and rollout.
Develop implementation roadmap in conjunction with IT Directors and business partners. Review and recommend priorities for new applications, application changes/enhancements, and new technology upgrades.
Develop Service Level Agreements with business, and IT counterparts, monitor, and ensure service level commitments are met. Broker collaboration between IT and business project teams.
Provide leadership and guidance to projects by developing and enforcing standard development criteria, testing and change management methodologies and production support and documentation policies and procedures.
Direct reporting and analytics design for Sales, Customer Relationship Management, Distribution and Marketing and collaborate with Business leads to best support individual and collective reporting requirements.
Review systems development project requests, coordinates schedules and related department activities.
Direct the selection, review, cost justification, design and implementation of new systems and system modifications.
Develop long range plans to provide value added use of current technology in support of business.
Ensure appropriate documentation and training of business users, and operational control and security of all local and remote users.
Prepare management activity and progress reports on all department systems analysis and programming activities.
Provide leadership and coaching to all direct reports and partners with human resources on employee matters.
Work with employees to develop clear and concise development plans to ensure the advancement of future leaders within FMCNA.
IT lead for all FDA serialization requirements.
IT backup for all regulatory inspections, data requests and other applicable activities
Other duties as assigned.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Majority of the work is done while sitting with intermittent standing and walking. Handles light materials in a sitting position. Occasionally lifts, carries, pushes or pulls lightweight materials.
May be responsible for the direct supervision of various levels of Sales, Distribution & Marketing Systems staff.
Bachelor’s Degree required; Advanced Degree preferred
EXPERIENCE AND REQUIRED SKILLS :
10+ years’ related experience.
5+ years’ experience as a Director; or 5+ years’ experience in a senior managerial role.
Strong management skills with the ability to lead cohesive and productive teams.
Strong interpersonal skills with the ability to communicate with all levels of management through diplomacy and tact.
Excellent oral and written communication skills.
Experience with Sales, CRM, 3PL and EDI technologies and processes including externally hosted solutions.
Regulatory inspection and/or SOX audit experience.
Proven management and business skill with strong written, verbal, and interpersonal communication skills.
Proven applications and technical knowledge of a large-scale enterprise wide ERP systems
Proven leadership, organizational, and planning skills.
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity