National Grid Manager, Communications Innovation in Waltham, Massachusetts

_About the Position:_

Lead a step change in the way we communicate with field-based employees; Deliver excellent communications around ongoing initiatives: Gas Business Enablement & Supervisor Enablement.


_Position Responsibilities (including but not limited to)_:

Field Communications Delivery Model:

  • Develop a new communications delivery model for US Communications team to reach field-based employees, includingsupervisors, represented employees, and generation/transmission workers

  • Gather data and conduct analysis around current delivery model, industry best practices, and employees’ satisfaction

  • Create a menu of tactics/guidelines for communicators to use going forward, since one size does not fit all for field employees

  • Supervisor Enablement:

  • Deliver excellent internal communications campaign for Supervisor Enablement initiative

  • Work closely with Supervisor Enablement team to develop and evolve communications strategy, attend all team meetings

  • “Market” Supervisor Enablement to four internal audiences: supervisors themselves, operations leadership (VPs/directors/managers), the US Executive Team, and the broad US employee base

Gas Business Enablement:

  • Oversee Gas Business Enablement communications lead; assist with professional development

  • Be accountable for Gas Business Enablement communications goals, including communications within GBE, to impacted employees, and to the broad US employee base

  • Build relationships with Gas Business Enablement leadership team

Become part of core US Communications team:

  • Join the after-hours media on-call rotation

  • Serve as a Branch Public Information Coordinator during storms and other crises, etc.

_Knowledge and Experience Required:_

  • Requires a Bachelor’s Degree

  • Experience working with field operations employees preferred

  • Change management experience preferred

  • Employee communications experience preferred

  • Experience managing/developing people preferred

_Capability Requirements:_

  • Strategic thinking, ability to transition between tactics and high-level strategy to advance both

  • Excellent writing skills

  • Strong ability to collaborate with various departments, stakeholders, etc. both internally and externally

  • Flexibility/adaptability under tight deadlines and in high-pressure situations

  • Entrepreneurial mindset, ability to operate independently

  • Strong presentation/communication skills

_Job Dimensions:_

  • Direct reports: 1

/National Grid is an equal opportunity employer thatvaluesa broad diversity of talent, knowledge, experience and expertise. We foster a culture ofinclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to bean affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team./

Job: *Global Corp Affairs

Organization: *Corporate Affairs

Title: Manager, Communications Innovation

Location: MA-Waltham

Requisition ID: 20171421

Other Locations: NY-Albany