Wolters Kluwer Key Account Program Manager in Waltham, Massachusetts
Key Account Program Manager
Requisition Number: 17-16771
Shift: Not Applicable
Job Description: Wolters Kluwer Health’s Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our flagship products include UpToDate, Lexicomp, Medispan. and Emmi Solutions. Our talented team of physician editors, pharmacists, technologists, and product visionaries collaborate to provide solutions that measurably improve clinical effectiveness by helping healthcare professionals provide optimal care for their patients.
CE’s mission is to improve care worldwide. To achieve this vision, CE has strived to deeply understand the challenges facing clinicians and provider organizations as they evolve their work-flow to cope with changing regulatory payment pressures while striving to deliver high quality and effective care.
The Key Account Program Manager will be responsible for supporting our Key Account Managers and report into the Vice President of Customer Experience Operations. He/she plays an invaluable role in Program Management working closely with the Key Account Managers to support the delivery of strategically designed training, marketing, nurture campaign deployment, reporting, analytics and ongoing implementation and roll out of plans designed to support Key Accounts. You will be the linchpin that coordinates internal resources in support of the Key Account Managers efforts for our most coveted customers. Work with internal stakeholders to program and project manage a well-designed plan to support the execution of technology integration, product training, marketing awareness campaigns, executive briefing and roundtables, and ongoing executive level interactions within Key Accounts.
•Creatively address internal challenges, barriers, and problems in support of the needs of Key Account Managers
•Keep thorough records, and reporting, of all customer program commitments
•Program manage in collaboration with Marketing, Customer Support, Sales Operations and Finance team to ensure seamless execution of committed deliverables
Qualifications: Desired Skills and Experience
•7+ years of relevant work experience
• Strong project and program management experience
•Proven ability to build, develop and maintain a wide number of internal business relationships
•A self-starter, highly organized with the ability to prioritize work effectively, and efficiently
•Excellent presentation skills – comfortable and credible dealing with a diverse audience.
•Excellent communication and interpersonal skills
•Strong working knowledge of IT infrastructure
•Excellent knowledge of Microsoft Word, Excel, and PowerPoint, as well as a general understanding of a CRM system. (Salesforce.com, SalesLogix or similar.)
•Been in a client facing/sales & service org role in the past
•Experience working with senior level executives – clear & concise communicator
•Self-motivated & resilient; proven experience working in unchartered territory – starting something from nothing.
•Technical acumen; involved in technical integrations
•Ability to access/assimilate data & develop into presentation format.
•Highly detailed oriented – proven project management skills
•Extrovert/Not Shy – friendly, collaborative, but capable of calling people out when not delivering as planned
•Ideal candidate would have worked for 2-3 different companies to see how customer experience has been approached/realized
•Invest in a “Leader” that we can leverage beyond the current structure…someone who we can take on more as we grow.
•Planning for 80% behind the scenes on logistics/planning
About Wolters Kluwer
Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Wolters Kluwer reported 2016 annual revenues of €4.3 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.
For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
For any assistance with your application for this job opening, please call the HR Source at (888) 495-4772 or email HRSource@WoltersKluwer.com. TTY is also available at (888) 495-4771