MassMutual Financial Group Communications Director in Springfield, Massachusetts

MassMutual Financial Group is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.

Founded in 1851, MassMutual is committed to its purpose: We help people secure their future and protect the ones they love.Ranked No. 76 in the annual FORTUNE® 500 ranking (FORTUNE® Magazine, 6/15/16), MassMutual continues its long history of financial strength. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans achieve their financial goals. We continue to be recognized for our efforts to create a diverse and inclusive workplace! MassMutual is one of DiversityInc’s 2016 Top 50 Companies for Diversity and ranked a 2016 Top 10 Company for Executive Women by the National Association for Female Executives. In 2015, after more than 15 years of earning a place on the Working Mother Top 100 Best Companies list, MassMutual was inducted into the Working Mother Hall of Fame.MassMutual also scored 100 percent on The Human Rights Campaign's Corporate Equality Index (CEI) to earn a spot on the CEI Best Places to Work List (2016). In addition, MassMutual has been recognized as a World’s Most Ethical Company by the Ethisphere Institute and 2016 Military Friendly Employer by Military Friendly. For more information, visit or find us on Facebook, Twitter, LinkedIn, YouTube, Google+ and Pinterest. MassMutual Financial Group is a marketing name for Massachusetts Mutual Life Insurance Company (MassMutual) and its affiliated companies and sales representatives. CRN201806

Communications Director/Senior Operational Department

The Field Communications Team within Advisors Services is responsible for driving and implementing the company’s communication and messaging strategy to its nationwide sales force. The team’s responsibilities include writing and delivering product, industry, business operational and company news to our sales force via the company online news site, emails, voicemail, newsletters, podcasts, video and presentations.

Job Summary This position requires a seasoned communication professional with marketing, editing, writing and online publishing experience. Experience with communicating to a sales force and senior leadership, as well as working knowledge of insurance and wealth management products and business operations is desired. This individual will manage and develop a team of communication consultants and drive the analysis and upgrading of core team capabilities and develop a long-term plan to upgrade the department’s technical capabilities with use of new tools for online publishing, video and podcast deliverables, and senior leadership presentation capabilities. The individual will be a key contributor when handling field-facing crisis and issues management and work closely with both peers and senior management to drive positive and effective communication results.

Role Characteristics

  • Strong people management and development skills.

  • Excellent writing skills.

  • Strong commitment to continually improving the communication delivery process.

  • Consultation skills with the ability to interface with senior field and home office leadership.

  • Able to represent the team on medium and large scale projects.

  • Ability to adapt quickly to rapidly changing requirements.

  • Ability to react to issues that require immediate communications, sometimes within a matrix environment and at times, outside of regular-business hours.

  • Ability to build relationships across the company and assist with communication strategies and plans.

  • Ability to handle confidential information appropriately.

  • • Individual typically has at least 5-10 yrs. of related experience.

  • Job Responsibilities & Requirements • Manage the field communications team. Coach, support and set an excellent example for junior communicators on the team.• Manage the field communication distribution process.• Own the communication platforms used by the team, interfacing with other business and technology teams on its support.• Develop a strategy for improving the team’s capabilities.• Develop a strategy for delivering communications increasing the use of video, podcasts, and other modern delivery methods.• Write and edit copy for news articles and other communication vehicles, including talking points and field facing executive commentary. • Partner with senior managers to develop communication plans for their respective areas with a clear understanding of company goals.• Actively collaborate with internal communications team on messaging relevant for delivery to field audiences. Job Requirements:

  • 5+ years of management experience.

  • 5+ years of communications or journalism experience.

  • Excellent writing and verbal communication skills with strong visual and PowerPoint skills.

  • Keen interest in knowing our audiences and learning how to best communication to those audiences.

  • Ability to counsel, prepare and coach senior business leaders on communication deliverables and strategies.

  • Ability to respond quickly and strategically to issues and crises that surface and inform key internal audiences.

  • Ability to effectively communicate broad range of financial and business information, including highly sensitive and confidential matters as required.

  • Strong ability to work under pressure and handle multiple projects simultaneously. Ability to react strategically and quickly to changing business needs when required.

  • Organized, excellent team player with collaborative style and able to work with all departments throughout the company.

  • Able to prioritize and work independently. MassMutual Financial Group is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.

  • Bachelors degree in related field (preferred)

  • Winning Ways• Focus on the Customer: Know your customers well; add value with a sense of urgency. • Act with Integrity: Be trustworthy, adhere to high ethical standards and adhere to the letter and spirit of applicable laws,rules, regulations and company policies. • Value People: Lead people to success; appreciate diverse backgrounds, ideas and experiences. • Work Collaboratively: Partner with others to achieve results that leverage the right resources. • Achieve Results: Focus on winning; consistently exceed expectations, beat the competition.MassMutual Financial Group is an Affirmative Action/Equal Employment Opportunity Employer (M/F/V/D).

  • MassMutual Financial Group is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.