Berkshire Bank AVP, Commercial Portfolio Manager III - Springfield, MA (19 Harrison Ave) in Springfield, Massachusetts

AVP, Commercial Portfolio Manager III - Springfield, MA (19 Harrison Ave)(896916)

Job Type




Springfield 19 Harrison St

Job Details

Division: Commercial

Department: Commercial

Reports to: SVP, Commercial Regional Leader

Status: OFCR

Grade: 11


Provides relationship management support to Lending Officers in monitoring and servicing an existing portfolio of complex loans and borrowing relationships. Continuously evaluates operational and financial performance to maintain portfolio quality and risk rating accuracy. Interacts with customers as well as bank employees to address credit and deposit service related matters in a satisfactory manner. Assists Lending Officers in all aspects of servicing customers.

Key Accountabilities:

Portfolio Size/Composition

  • Assists Relationship Manager(s) (RM) with the management of a defined portfolio of existing Commercial Customers with revenues between $10MM and $100MM and borrowing needs of $1.0MM or more and/or CRE borrowing needs of $5.0MM of more.

  • Customers may have unique and/or more challenging banking needs

  • Customers may require specialized knowledge/industry expertise (CRE/ABL/Healthcare)

Portfolio Monitoring/Maintenance

  • Assists RM in the proactive management of the portfolio to ensure early detection of material changes in customer performance

  • Manages all reporting delinquencies including ongoing tracking via Baker Hill/Stuckey to ensure timely receipt of all financial, collateral, borrowing base, insurance, letter of credit and documentation exception/post-closing information including scanning information into Vision Content

  • Completion of Annual Reviews for relationships less than $2.0MM, periodic file memos, modifications and waivers per policy under the direction of the RM

  • Requests Appraisals/Environmental Reports under the direction of the RM

  • Enters Line of Credit advance/pay down requests in SharePoint

  • Manages Relationship ID designation

  • Ensures completion of CIP Form

  • Assists RM with the approval of all overdrafts as appropriate

  • Ensures Credit File completeness in Vision Content

Credit/Analytical Skills

  • Credit Trained or equivalent level of experience

  • Ability to assess financial performance and risk including identifying ways to mitigate risk to the bank

  • Solid working relationship with Credit Partners to ensure ongoing credit quality of portfolio

  • Preparation of Opportunity Review Committee Memos with minimal guidance from the RM

  • Underwriting as necessary

  • Strong working knowledge of Loan policy and proven ability to adhere to sound risk management/pricing practices as well as to all internal and external credit/regulatory requirements

  • May have specialized industry/market knowledge consistent with portfolio (ABL/CRE/Healthcare)

Customer Service/Support

  • Provides excellent customer service

  • Ability to resolve customer problems independently

  • Assists RM in call preparation

  • Accompanies RM on calls as appropriate as well as going on calls independently to smaller customers

Deal Structuring/Loan Closing

  • Assists RM in loan structuring and term sheet preparation including ability to independently draft term sheets for less complicated deals for review by RM.

  • Completes Profitability Model with minimal input from RM

  • Ability to review most loan documentation with minimal guidance from RM

  • Assists RM with Loan Closings and post-closing follow up with the ability to conduct Loan Closings on less complicated deals independently.

Partner Relationships

  • Demonstrated solid working relationships with internal partners including Credit, Documentation & Loan Specialists, Risk Management, Cash Management, Private Banking, Wealth Management, Retail, Insurance and Home Lending

  • Interacts with partners with minimal supervision of the RM

Product Knowledge

  • Solid knowledge of Commercial Credit Products and Services

  • Developing well-rounded knowledge of products sold by internal partners including Cash Management, Private Banking, Wealth Management, Retail and Home Lending

  • Ability to identify various cross sell opportunities and make solid product recommendations to meet customer needs

Networking/Community Involvement

  • Actively working to expand and develop Centers of Influence and presence in the Community

Special Projects

  • Assists with all special projects including Loan Review/Regulator Audit preparation, ongoing due diligence, industry research and portfolio scrubs as needed.

  • Conducts Archer Testing as appropriate

Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties.


  • BS Degree in Business, Economics or Finance

  • Equivalent financial experience

  • MBA a plus


  • Minimum of 3-5 years of Commercial Credit/Banking and/or related experience

Skills & Knowledge:

  • Solid written and verbal communications skills

  • Ability to present identified issues and recommended solutions to RM/Senior Management/ORC/ELC as appropriate

  • Strong computer skills

  • Ability to work as a member of team

  • Act as mentor to less senior PMs