Oracle Practice Manager - eCommerce Vertical - NetSuite Professional Services in Marlborough, Massachusetts
This manager-level position is responsible for a segment within a given practice focused on a specific industry, service line, technology center, specialty area or region. Responsible for managing the three main pillars of a practice: people management, portfolio/delivery management and sales enablement. Has profit and loss responsibility or financial/expense management of practice.
Accountable for operational/financial metrics and overall business results of practice. Responsible for maintaining practice direction, ensuring quality of consulting delivery, and maintaining customer referenceability. Ensures that operational policies are followed and that business objectives are achieved by focusing on best practices and process improvements. Develops plans to successfully implement operational policies and achieves business plan. Is accountable for managing and growing a revenue stream and customer base. Typically manages individual contributors. May serve as advisor for moderately complex engagements.
8 years of experience relevant to this position including 4 years of consulting experience and 2 years of project management leadership experience. Undergraduate degree or equivalent experience. Can lead, engage, mobilize and motivate multiple teams to accomplish goals. Product, technology or industry expertise relevant to the practice focus. Ability to travel as needed.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
The Practice Manager, Professional Services - Austin, TX
Delivery is responsible for attaining quarterly Professional Services (PS) revenue targets, in the form of delivered billable hours. Additionally, this role is responsible for the scoping and positioning of new services engagements. The incumbent will act as a key point of contact for Sales and Solution Consulting on opportunities within designated vertical. This role directly supports the sales cycle via internal knowledge transfers, solution reviews and executive-level prospect meetings. The successful candidate will excel at expanding NetSuite s footprint with existing customers through upsell of services opportunities. They will manage a team of resources, as well as handle all resource planning and staffing for team on a broad range of services engagements, maximizing billable utilization. Furthermore, the role will manage project portfolio and ensure that quality standards for delivery are exceeded. The Practice Manager, Professional Services - Delivery will serve as an escalation point for services engagements. As well as being a key resource for internal practice development efforts, will train and mentor new and experienced resources.
Detailed Responsibilities include:
Achieve and Exceed PS Revenue and Profitability Objectives
Ensure team billable utilization targets are met
Attain quarterly PS revenue targets
Support the sales cycle through scoping and approval of PS engagements, Executive-level prospect meetings and Solution reviews
Manage project portfolio to ensure quality, on-time and on-budget implementations using a mix of global resources
Increase the Value of the NetSuite Application for Customers
Expand PS sales in existing customer base
Become trusted adviser to the Customer through implementation lifecycle and beyond
Team with Account Management and Client Management teams to promote user adoption and effective use of NetSuite, and support renewal efforts
Collaborate with NetSuite partners during services engagements
Ensure High Customer Satisfaction
Responsible for adhering to highest quality standards in project delivery
Manage executive-level customer relationships and provide team oversight through NetSuite implementation
Serve as Steering Committee member on strategic projects
Responsible for project staffing and resource scheduling on a broad range of consulting engagements
Contribute to company s focus on verticalization through participation in internal cross-departmental initiatives
Increase Engagement and Capabilities of PS Resources
Hire, train and manage team of new and experience resources to fulfill Practice objectives
Provide coaching and mentoring to assist in resources career development
Build team s expertise and confidence in project delivery work
Handle day-to-day administrative tasks such as: vacation scheduling, expense reports, time
Preferred Qualifications include:
5 years of experience in managing software delivery practices
5 years of experience in Program/Project Management OR a Senior level software application Consulting role with a consulting firm or leading software provider
Demonstrated experience successfully leading and delivering Professional Services
Excellent understanding of the software and high tech industry standard business practices as related to e-Commerce
Implementation experience with e-Commerce and a good understanding of integration, data, customization, and other e-Commerce implementation related principles
Exceptional escalation management skills.
Experience developing cost estimates for Professional Services efforts, as well as presenting value propositions
Excellent customer relationship acumen with comfort interacting at the C level
Experience successfully delivering presentations via web conferencing
Excellent verbal and written communication, presentation, and negotiation skills
Consulting and management experience in a SaaS environment is a plus
PMP certification is a plus
Why Oracle NetSuite?
One word - transformation.
At the NetSuite Division of Oracle, we believe the cloud is here to stay and so do our 20,000 customers. We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean, efficient and agile. We are transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive business forward.
Title: Practice Manager - eCommerce Vertical - NetSuite Professional Services
Requisition ID: 17000WQ7
Other Locations: United States