Green Mountain Coffee Sr. Consultant, Internal Communications in MA, Massachusetts

Sr. Consultant, Internal Communications


The Senior Consultant, Internal Communications at Keurig Green Mountain, Inc. (“Keurig”) is responsible for developing and delivering effective and engaging internal communications strategies to support company strategy, business objectives, leaders and project teams. Working closely with executives, HR business partners, and project teams, this person will be focused on both strategic plan development and tactical program execution to inform, connect and engage employees across the company. The ability to successfully manage multiple priorities and stakeholders in a fast-paced environment is essential. This position calls for a creative and strategic business-minded thinker and talented communications professional with exceptional executive presence, storytelling, project management and stakeholder management skills. This person must be able to interact at all levels of the organization and serve as a key counselor on leadership messaging, organizational change, and employee communication matters.

What you will do:

  • Apply your experience, knowledge of best practices, analysis and influence skills to advise on change management and business communications challenges.

  • Partner with executive leaders and key stakeholders across the company to develop integrated communications plans, then execute and evaluate effectiveness.

  • Provide the methods and guidance for leaders to make informed decisions about how to communicate a shared vision of the future and facilitate the adoption of new processes and business changes.

  • Take the initiative to provide your professional perspective to influence others.

  • Develop, track and maintain detailed communication project plans and timelines to ensure successful delivery of communication and change campaigns.

  • Draft key messaging, FAQs, and other supporting materials. Establish approval process with stakeholders to ensure accurate, targeted messaging aligned across the entire business.

  • Drive measurement activities focused on understanding employee sentiment across the business. Manage survey design, communication and translation processes, information analysis and follow-on activities.

  • Track, monitor and evaluate communications activities and accomplishments to provide feedback and recommendations to leadership.

  • Establish yourself as a key communications resource within the company and a sought-out partner for collaboration.

  • Establish and nurture strategic partnerships across the company. Work effectively with employees at all levels.

  • Partner with public relations, corporate communications, sustainability, and other teams as needed to align messages, tools and planning.

  • Build organizational awareness: learn the business, history, culture, and key players.

  • Develop innovative and effective approaches to solving problems.

  • Analyze and clearly present complex information demonstrating critical thinking ability.

  • Write communications plans and key message platforms aligned with corporate messages.

  • Use your knowledge of and experience with a variety of communication tools to recommend best practices for delivering information and creating conversation.

  • Play an active role in the strategic direction and tactical execution of large, visible internal events such as the annual Leadership Conference, Company-wide quarterly meeting, and VP/Director quarterly meeting.

  • Manage and continually enhance Keurig’s primary company-wide employee communications channels, including e-mail, newsletters, intranet, leader messages, environmental messaging, etc.

  • Ensure a high level of editorial review, consistency and quality across all organizational communications.

What you must have:

  • At least 8-10 years hands-on experience with proven track record developing and executing creative communications strategies and plans for a large diverse organization

  • Demonstrated proficiency in communications planning and implementation including copy development, video, social media, high-impact emails, print collateral, face-to-face and virtual meetings, and mobile technology

  • Acute business acumen and understanding of organizational issues and challenges

  • Highly polished writing skills, strong presentation and verbal communication skills

  • Experience with, and knowledge of, change management principles, methodologies and tools and the ability to translate theory into practice

  • Demonstrated ability to take initiative, interact and work effectively at all levels of a rapidly changing organization

  • Ability to quickly grasp information across a variety of disciplines, translate complex ideas and move with agility to create clear easy to understand communications for a range of audiences

  • Able to influence “up and down” to achieve project objectives (i.e. soliciting and reconciling feedback from multiple sources)

  • Ability to grow strong relationships with colleagues across the network, become a trusted advisor

  • Project management experience – organize multiple projects simultaneously

  • Strong proficiency in Microsoft office programs with advanced proficiency in PowerPoint

  • Organized, deadline-driven and capable of managing multiple priorities and delivering results in a fast-paced environment

  • Ability to work unpredictable hours when necessary as well as be available for travel

  • Ability to treat confidential or sensitive material appropriately

  • B.S. required; Master’s and/or advanced accreditation preferred

  • Ability to follow Keurig Green Mountain policies and procedures as well as our operating principles

Keurig is an Equal Opportunity Employer. Offers of employment are contingent upon satisfactory completion of a reference check, background check, drug/alcohol test, and documented proof of work authorization. In addition, some roles require a pre-employment medical examination to determine your ability to perform the essential duties of the job.

Job: *Human Resources/Organizational Development

Organization: *Human Resources

Title: Sr. Consultant, Internal Communications

Location: Massachusetts-MA - Burlington

Requisition ID: 1700771