Dell Sr Mgr, Product Management in Hopkinton, Massachusetts01748

Job Description:


  • Senior individual contributor role that provides leadership to a team responsible for service planning, readiness and serviceability product management for several of Dell EMC’s CPSD , including the Partner Services strategy, as part of the business plan of record

  • Responsible to drive the development of serviceability investment goals, operational metrics and targets as well as drive a serviceability product roadmap leveraging Customer Support (CS), Managed Services, Professional Services and the services enablement team

  • Teams with logistic and parts planning, Global HW Engineering and CPSD engineering leadership on the Customer and Field Replaceable Unit strategy to optimize the customer experience and minimize cost

  • Teams with Customer Experience team, quality and engineering in reviewing in market product performance to prioritize future product improvement investments

  • Responsible for balancing investment in cost of service/scale initiatives with market penetration goals that change throughout a product’s lifecycle

  • Demonstrate effective blend of strong leadership and an entrepreneurial spirit

  • Leverage Dell EMC’s best-in-class processes and standards while shaping and defining any new or evolving needs for the business to ensure go to market success and highest level of Customer Experience

EMC Values:

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants of all ages.

Critical Hiring Criteria:


  • Team leadership and the ability to influence cross functionally to achieve results

  • Excellent written and verbal communication skills, strong presentation skills. Customer facing experience a plus

  • Product lifecycle and new product launch readiness process. Service planning and product management

  • Ability to quickly learn new technology and products (architecture level)

  • Software defined storage, cloud architecture technology and industry knowledge (Openstack, hyper-converged, AWS, Hadoop, etc.)

  • Ability to make data/metrics based decisions and business justifications

  • Bachelors (Tech) or equivalent and 8-12 years experience

Company Information

With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.

Why work with us?

  • Life at Dell means collaborating with dedicated professionals with a passion for technology.

  • When we see something that could be improved, we get to work inventing the solution.

  • Our people demonstrate our winning culture through positive and meaningful relationships.

  • We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.

  • Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.

Come join us. For more information, visit us on the web at .

Functional Area(s):

Global Solutions, Product Management, Professional Services



Business Unit:

211 - VCE


VA - Glen Allen, VA - Herndon, VA - McLean, VA - Reston, WI - Madison, WI - Pewaukee, US - Massachusetts - Hopkinton