Dell Sr Advisor Project / Program Management - Partners in Hopkinton, Massachusetts

Job Description:

The Global Services Partner Program team within SDS is responsible for the development and execution of partner programs that enable profitable growth of services revenue and margin with our Dell EMC Channel partners while ensuring service delivery quality and outstanding customer satisfaction – in alignment with the newly launched Dell EMC Partner Program.

Key to our service program strategy are “Service Competencies”, providing qualifying Channel Partners with the opportunity to acquire the necessary capabilities and become authorized to deliver services on select Dell EMC products and solutions. A corresponding key element is Performance Management, a framework based on measuring partner service delivery quality, ensuring adherence to performance standards while providing incremental benefits for partners with outstanding performance records.

This role will be responsible for the successful execution of our service program strategy. The main focus areas will include:

  • Manage the rollout of new and updated service program elements in conjunction with the Global Channel team

  • Drive partner readiness (pre-launch) and partner adoption (post-launch) in close alignment with Field Sales and Channel teams

  • Evaluate overall results and impact of program strategy through relevant KPIs

  • Seek and incorporate input from internal stakeholders (field sales, channel teams, service delivery, operations) and external sources (Channel partners, industry analysts) into strategy development and execution

  • Lead cross-functional effort for on-going service program evolution

One of the initial key responsibilities will be to ensure the successful rollout of the updated service program benefits and requirements for the FY2019 program year.


  • Success-driven, highly self-motivated

  • Comfortable working with remote teams

  • Track record for successful collaboration with virtual teams in highly matrixed and diverse environments

  • High level of business skill and acumen, preferably including channels and service delivery

  • Channel sales or services sales background favourable

  • Effective communication and presentation skills, including to executive audiences

  • May be asked to present in executive settings at Partner meetings and Executive Briefing Center visits.

  • Must be able to represent the partner services programs across all Global Services disciplines

EMC Values:

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants of all ages.

Critical Hiring Criteria:

Functional Area(s):

Professional Services



Business Unit:



US - Massachusetts - Hopkinton