Dell Sr Advisor, Product Management in Hopkinton, Massachusetts

Job Description:

We are transforming the world of datacenter operations for our customers.

The Converged Platforms and Solutions Division at Dell EMC is looking for a highly motivated Product Manager who will lead the scoping and definition of our customer experience for automated datacenter operations. This is a collaborative role that requires being able to work closely with customers and many cross-functional teams including engineering, user experience, sales and services. This role demands an ability to intelligently discover existing market problems and to demonstrate empathy, humility and strong communication skills. The position requires a user-centric approach to product vision and an understanding of Lean Startup principles to lead the implementation of that vision.


  • Work closely with customers and prospects on understanding their day-to-day challenges in the management of datacenter operations

  • Aggregate and filter market problems to develop a vision for an actionable product direction

  • Identify positive business outcomes for our customers

  • Balance the need to be assertive at times whilst also being an excellent listener and coach

  • Articulate product direction in actionable backlog by writing features and user stories

  • Communicate and facilitate discussions with technical staff as well as executive leaders

  • Coach other Product Managers on customer interview techniques and user-centered design

  • Work with multiple engineering teams to build a solution that achieves the product vision

  • Collaborate with UX experts to design seamless customer experiences

  • Promote the advantages of the Lean Startup methodologies

  • Lead the creation of roadmaps, sales enablement materials and go-to-market plans

The Ideal Candidate

  • Thrives in an environment with regular customer interactions

  • Measures success by improvements in customer satisfaction

  • Is familiar with The Pivotal Way and Lean Startup methodologies

  • Balances being able to “listen & learn” as well as “talk & tell”

  • Is comfortable with being uncomfortable in an ambiguous environment

  • Can lead from the front whilst also being passionate about continuous learning

  • Is passionate about software development and in particular Open Source software

Experience and Skills

  • Product Management experience for software products

  • Experience in a customer-facing or consulting role

  • Computer science degree preferred

  • Skilled at defining and prioritizing product features

  • Strong emotional intelligence and empathy for users

  • Excellent leadership and communication skills

  • Aptitude for coaching others

  • Ability to work collaboratively with others and navigate complex decision making

  • Ability to collaborate well with engineers, designers, and customers

  • Experience with agile tools

  • Previous success working with agile development teams

  • Background in design or software development a plus

  • Has worked in a lean startup product environment

EMC Values:

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants of all ages.

Critical Hiring Criteria:

Functional Area(s):

Product Management



Business Unit:

211 - VCE


US - Massachusetts - Hopkinton, US - North Carolina - Durham, US - Texas - Austin, US - Texas - Richardson