Dell Sr Advisor, Partner Program Management in Hopkinton, Massachusetts

Job Description:

The Services Partner Program team within Support and Deploy Services (SDS) is responsible for the development and execution of partner programs that enable profitable growth of services revenue and margin with our Dell EMC Channel partners while ensuring service delivery quality and outstanding customer satisfaction.

Key to our Service Partner team is defining and driving subcontracting partner strategy and performance. The subcontracting program team designs and implements business models and global subcontracting programs while driving globally consistent programmatic delivery.

This role will be responsible for providing a Variable, Scalable, and Global Partner Workforce expanding EMC’s Geographic Reach, Bench-strength and Language Diversity.

The main focus areas will include:

  • Assist in defining global subcontracting partner strategy

  • Drive partner delivery aligned with global subcontracting strategy and program

  • Assist in designing innovative subcontracting partner business models to complement DellEMC delivery

  • Provide subcontracting partner program overview and objectives that complement DellEMC service delivery

  • Drive the role of strategic partners in global subcontracting delivery

  • Drive DellEMC transformation initiatives aligned with partner subcontracting

  • Define business and enablement requirements for subcontracting partner delivery

  • Drive subcontracting partner contribution to DellEMC standards for customer experience

  • Provide subcontracting program framework allowing local teams to manage partner enablement readiness, escalation, and delivery.

  • Accountable for globally consistent Programmatic Delivery within theatre time zones

  • Accountable for the End-to-End Operational Experience for all subcontracting delivery partners

  • Evaluate overall results and impact of program strategy through relevant KPIs

  • Provide proactive and reactive subcontracting program requirements for end to end infrastructure & SPH support

One of the initial key responsibilities will be to ensure the successful rollout deployment partner rationalization resulting in fewer partners and increase Tier I/II partner utilization. In addition, this role will help define the subcontracting strategy and role for consulting partners, both in and out of radius countries.


  • Success-driven, highly self-motivated

  • Comfortable working with remote teams

  • Track record for successful collaboration with virtual teams in highly matrixed and diverse environments

  • High level of business skill and acumen, preferably including channels and service delivery

  • Deployment or Consulting Delivery background favourable

  • Effective communication and presentation skills, including to executive audiences

  • May be asked to present in executive settings with executive leaders and partner meetings.

  • Must be able to represent the services partner programs across all disciplines

EMC Values:

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants of all ages.

Critical Hiring Criteria:

Functional Area(s):

Professional Services



Business Unit:



VA - Glen Allen, VA - Herndon, VA - McLean, VA - Reston, WI - Madison, WI - Pewaukee, US - Massachusetts - Hopkinton