CA Technologies Program Manager in Framingham, Massachusetts
Do you want to help eliminate barriers between ideas and business outcomes? We want you to bring your unique experiences and creative ideas to the table. CA Technologies provides software and solutions that help our customers to develop, manage, and secure complex IT environments to increase productivity and enhance competitiveness in their businesses. It’s our aim to encourage global collaboration and results-oriented innovation, while supporting and developing our talented people and our communities. CA Technologies will empower you to drive authentic success, for both the business and yourself in the application economy.
At CA Technologies, we put our customers at the center of everything we do. Our customer success organization exists to help our customers leverage our software to drive real outcomes and real results. We recognize that we succeed only when our customers succeed and we take steps every day to ensure that CA customers and partners derive maximum value from their technology investments in CA products and services.
As a Customer Experience(CX) Program Manager within our Global Customer Success organization, you will create Programs and Practices that employees across CA leverage to deliver a continuously improving experience to our customers.
Key responsibilities include:*
Design, launch and measure programs and campaigns where CA customers are able to achieve their intended outcomes by using CA products and services.
Manage all aspects of a project from initiation through delivery including creating and executing project work plans, revisions as appropriate to meet changing project needs and requirements, measuring program outcomes and managing the adoption of programs following Change Management disciplines.
Influence and/or build business intelligence programs with other CA functions to improve tracking and measurement of such functions as; product adoption, version currency, customer success activities, customer engagement.
Embed CX best practices into CA operations and processes across the company and act as a subject matter expert to teams across CA Technologies
An experience based point of view regarding what matters to customers and a passion for delivering outcomes that meet those expectations
5 - 7+ years’ experience directly involved in design or delivery of customer success/experience (CX) programs at an enterprise software company or customer experience consultancy
Demonstrated ability to succeed in a matrixed organization, engaging in highly-collaborative co-invention and driving cross-functional execution
Experience using business intelligence and metric driven data to development CX programs
Experience developing analyses using MS Excel and other related tools.
Excellent communication, presentation, written, and interpersonal skills needed to influence customers, (internal and external) and other managers and executives
Broad range of program management, business, and leadership skills required.
Proven ability to manage concurrent projects and programs across global centers and work in multi-disciplinary, multi-cultural teams
Ability to effectively manage time and program costs through activity duration, sequencing, estimating, schedule development and control, resource planning and cost estimating and budgeting and control using program management practices.
Ability to effectively manage program risk through risk identification, quantification and control using formal program management practices.
Ability to effectively manage communications during program environment through communication planning, information distribution and performance reporting using formal program management practices.
If you want to fulfill your potential, be acknowledged for your achievements, and be given autonomy to make decisions for your business and customers; if you want to work with a company that respects you as an individual - recognizing both your needs at work and your responsibilities outside of it - then CA Technologies is where you belong.
At CA Technologies your passion and expertise can directly impact the business and you’ll help offer our customers practical approaches to delivering new, innovative services and value through IT.
We offer competitive salary, company-sponsored premium Medical/Prescription & Dental Plans, company-paid Holidays, Vacation, Anniversary Service and Sick Days, 401(k) Plan, Education/Training Reimbursement, Charitable Gift Program, Adoption Assistance Program.
Learn more about CA Technologies and this opportunity now at http://ca.com/careers
We and all of our subsidiaries are equal opportunity employers. As such, it is our corporate policy to fill positions with qualified candidates regardless of the candidate’s race, color, sex, age, religion, ancestry, national origin, citizenship status, marital status, sexual orientation, gender identity, genetic information, disability, pregnancy, military status, veteran status or any other protected group status.
/ Note to Recruiters and Placement Agencies: We do not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any of our employees. We will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly./
/ If you require an accommodation with the online application process, please contact Talent Acquisition at 1-800-454-3788./