CA Technologies Customer Reference Manager in Framingham, Massachusetts

Do you want to help eliminate barriers between ideas and business outcomes? We want you to bring your unique experiences and creative ideas to the table. CA Technologies provides software and solutions that help our customers to develop, manage, and secure complex IT environments to increase productivity and enhance competitiveness in their businesses. It’s our aim to encourage global collaboration and results-oriented innovation, while supporting and developing our talented people and our communities. CA Technologies will empower you to drive authentic success, for both the business and yourself in the application economy.

As our new /Customer Reference Manager,/ you will drive the planning, execution, and tracking of customer reference programs which reflect the company's brand strategies. You will serve as a communication bridge between product marketing and sales. You will have hands-on project or team leadership of Field Marketing Program teams. You will be located in one of the following offices: Santa Clara, CA; Framingham, MA: New York, NY

/ Responsibilities/

  • Fosters and promotes mutually beneficial customer relationships

  • Creates digital assets with and for strategic customers

  • Develops strategies for integrated customer reference engagement plans with field marketing that showcase customer success via a variety of marketing deliverables including digital assets, peer to peer networking, event speaking, 1:many reference calls

  • Creates and maintains in-depth customer profiles and contacts in the database

  • Interfaces with sales to analyze their strategy and advise them on how/when to use references

  • Increases program adoption and visibility

  • Communicates monthly/quarterly reporting to stakeholders in sales and marketing

  • Fulfills marketing reference requests, including but not limited to:

o References for: Executive Briefings, Analyst Reviews, Product Launches, Earnings, Ad Campaigns

/ Preferred Education:/

Bachelor's Degree or global equivalent in Marketing or a business discipline. MBA or global equivalent preferred.

/ Work Experience:/

Typically 7 or more years of technology marketing or sales experience.

/ Skills & Competencies:/

Collaborative, agile, customer-centric, results-oriented, creative, organizational skills, quality focus, self-motivated, program management, excellent written & verbal communication skills, excellent relationship-building/networking skills. Good understanding of sales cycle and the relevance of customer references as part of that cycle. Good understanding of the power of the customer message and digital content marketing.

If you want to fulfill your potential, be acknowledged for your achievements, and be given autonomy to make decisions for your business and customers; if you want to work with a company that respects you as an individual - recognizing both your needs at work and your responsibilities outside of it - then CA Technologies is where you belong.

At CA Technologies your passion and expertise can directly impact the business and you’ll help offer our customers practical approaches to delivering new, innovative services and value through IT.

We offer competitive salary, company-sponsored premium Medical/Prescription & Dental Plans, company-paid Holidays, Vacation, Anniversary Service and Sick Days, 401(k) Plan, Education/Training Reimbursement, Charitable Gift Program, Adoption Assistance Program.

Learn more about CA Technologies and this opportunity now at

We and all of our subsidiaries are equal opportunity employers. As such, it is our corporate policy to fill positions with qualified candidates regardless of the candidate’s race, color, sex, age, religion, ancestry, national origin, citizenship status, marital status, sexual orientation, gender identity, genetic information, disability, pregnancy, military status, veteran status or any other protected group status.

/ Note to Recruiters and Placement Agencies: We do not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any of our employees. We will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly./

/ If you require an accommodation with the online application process, please contact Talent Acquisition at 1-800-454-3788./